L&d Administration Officer

Join us on our journey to create a genuine impact for the community and beyond.

**3Bridges Benefits**
- Salary packaging & novated leasing
- Workforce wellbeing support provider
- Career development & progression support
- Employee referral and milestone reward programs
- Complimentary annual flu vaccinations
- Discounted OSHC services and gym memberships

**About 3Bridges**

We strive to give back - together.

3Bridges is a Registered Charity and a Not-for-Profit organisation with over 40 years of combined experience in partnering with local communities, and empowering individuals to live their best life, regardless of age, location, disability, or ethnicity. The diversity of our services and programs provide 3Bridges with unique opportunities to connect with the community, in a meaningful and substantial way.

**About The Role**

The Learning and Development Administration Officer plays a crucial role in supporting the effective implementation and administration of learning and development programs within the organisation. This position is responsible for coordinating various administrative tasks related to training initiatives, managing training logistics, maintaining training records, and providing general administrative support to the Learning and Development team. The Learning and Development Administration Officer ensures the smooth operation of training activities and contributes to the overall success of the organisation's learning and development efforts whilst in line with Australian Skills Quality Authority (ASQA) and 3Bridges core values and strategic objectives.

Training Coordination:

- Coordinate logistics for training sessions, including scheduling venues, arranging catering, and ensuring necessary equipment and materials are available.
- Assist in the development and distribution of training materials, presentations, and resources.
- Communicate training details to participants and provide support with registration processes.

Record Keeping and Reporting:

- Maintain accurate and up-to-date records of training activities, including attendance, evaluations, and feedback.
- Generate reports on training participation, completion rates, and other relevant metrics as required.
- Ensure compliance with record-keeping requirements and data protection regulations.
- Analyze training data to identify trends and opportunities for enhancing the effectiveness of future training initiatives.

Learning Management System (LMS) Administration:

- Assist in the administration of the organisation's Learning Management System, including user management, content upload, and troubleshooting.
- Provide support to users on LMS navigation, functionality, and access issues.
- Collaborate with IT or external vendors to address technical issues and optimise system performance.

Administrative Support:

- Assist with budget tracking, invoice processing, and procurement related to training activities.
- Coordinate travel arrangements and accommodation for trainers or participants as needed.

Continuous Improvement:

- Identify opportunities for process improvements and efficiency gains within the learning and development administration function.
- Contribute ideas and suggestions for enhancing the effectiveness and impact of training programs.
- Stay informed about best practices and trends in learning and development administration.

**About You**
- Proven experience in administrative roles, preferably in a learning and development or training environment.
- Desirable Certificate IV or higher Business qualifications.
- Organisational Skills: Managing multiple tasks, prioritising workloads, and effectively meeting deadlines.
- Communication Skills: Excellent written and verbal communication skills for interacting with stakeholders at all levels.
- Interpersonal Skills: Ability to build positive relationships and collaborate effectively with colleagues, trainers, and participants.
- Problem-solving skills: Capacity to identify issues, analyse root causes, and propose practical solutions.
- Attention to Detail: Strong focus on accuracy and precision in record-keeping, data entry, and administrative tasks.
- Adaptability: Flexibility to adjust to changing priorities, workflows, and organizational needs.
- Customer Service Orientation: Commitment to providing excellent service and support to internal and external stakeholders.
- Technical Proficiency: Competency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Learning Management Systems (LMS).
- Inclusivity and Diversity: Awareness of the importance of creating inclusive and diverse learning environments and strategies for accommodating diverse learning needs.
- Training Administration: Knowledge of administrative processes and procedures related to coordinating training programs and events.
- Record-Keeping: Familiarity with maintaining accurate records, databases, and files, including training attendance, evaluations, and feedback.
- Compliance