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Inbound Sales and Service Consultant

2 weeks ago

West Perth, Australia TSA Group Full time

**Join Our Team at TSA Group - Australia**

Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? If so, TSA Group - Australia is looking for someone just like **YOU** to join our dynamic team

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love; by revolutionizing the way they connect and communicate with brands.

**What You'll Be Doing**:

- Answer inbound calls from small business owners, representing and promoting a wide range of Telstra products and services.
- Provide expert advice tailored to customer needs and lifestyles.
- Use effective communication skills to empathize with and understand customers.
- Confidently de-escalate any customer grievances.
- Be flexible with hours to ensure we’re there when our customers need us.

**What Makes You Perfect for This Role**:

- Excellent communication skills with the ability to listen, empathize, and engage in friendly conversation.
- Strong computer literacy and multi-tasking abilities.
- Self-motivation and a desire to push yourself to new heights.
- Openness to learning new skills, implementing them, and celebrating your successes.
- Resilience and the ability to perform at your best.
- A solution-oriented mindset, always ready to resolve problems.
- A fixed internet connection and a suitable work-from-home setup.
- Availability to work Monday - Friday, 6 am-5 pm schedule (5am-4pm during daylight saving time).

**Why You'll Love Working with Us**:
**Unlimited Earnings Potential**: Start with a $52,190 base salary plus superannuation, and enjoy commissions paid fortnightly. First-year on-target earnings (OTE) are easily $80,000+, with top performers earning closer to $100,000

**Bustling Environment**:Join a lively, active environment that is full of energy, while also receiving the best in class upskill and support to help you grow your career at TSA

**Meaningful Work**: Support small businesses across Australia by selling solutions they truly need.

**Great Working Hours**: Enjoy a 6 am-5 pm schedule (5am-4pm during daylight saving time), with no nights or weekend work

**Fantastic Benefits**: Yearly retention bonuses, awards, prizes, and discounts on health insurance, gym memberships, and more.

**Career Growth**: Regular social gatherings, ongoing professional development, career progression, and comprehensive training.

**Work-Life Balance**: After six months, and once you've mastered our training, work from home two days per week
- **Website**: TSA Group
- **Instagram**: tsa_group_
- **LinkedIn**: TSA Group Australia

Pay: $50,000.00 - $55,000.00 per year

Schedule:

- Monday to Friday
- Rotating roster

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in West Perth WA 6005