Change Lead

**Job ad reference**:

- QLD/518421**Unit/branch**:

- Integrated Workforce Management, Corporate Enterprise Solutions**Role title**:

- Change Lead**Location**:

- Brisbane and implementation locations across Queensland (depending on program rollout)**Status**:

- Fixed term temporary full time**Contact name**:
**Classification**:
**Hours Per Fortnight**:

- AO7
- 76**Phone**:
**Salary range**:

- $5062.30 - $5432.80 per fortnight plus superannuationDepartment of Health

The Department of Health has a diverse set of responsibilities, and a common purpose of creating better health care for Queenslanders. The department is responsible for the overall management of the public health system in Queensland. We strongly believe in the need to work with people that value the goals of our organisation and who will thrive in our workplace.

To enable this vision, the Queensland Public Sector is transforming from a focus on compliance to a values-led way of working. The following five values underpin behaviours that will support and enable better ways of working and result in better outcomes for Queenslanders.
- Customers First
- Ideas into action
- Unleash potential

Be courageous
- Empower people

About Corporate Enterprise Solutions

Our commitment to our customers is to:

- provide a statewide processing service to Hospital and Health Services and the Department of Health
- deliver and enhance workforce management, payroll and S/4HANA solutions
- provide services that are accountable and financially responsible
- continually review and improve services to meet customer needs.

The Integrated Workforce Management Program

The Integrated Workforce Management (IWFM) Program is a key strategic initiative for Queensland Health that will enhance the roster-to-pay process, deliver positive outcomes to support enhanced workforce management and drive the delivery of tangible benefits for both Hospital and Health Services (HHS) and the Department of Health, through improved tools, processes, and access to workforce decision-support information where and when it is needed.

Leveraging existing (SAP _my_HR and Workbrain) technology, Stage 3 of the IWFM Program includes the rollout of a single, statewide and integrated electronic rostering solution to the frontline nursing and midwifery cohort, and a more inclusive approach to workforce management support. A complete capability uplift program will also be delivered for Nursing and Midwifery, which includes guiding principles for Leading Practice Workforce Management, and service-centric Roster Support Offices will be established at each HHS to provide transactional and advisory support directly to Nurse and Midwifery Unit Managers.

The approved IWFM Stage 3 implementation plan has a provision for future rollouts to additional Queensland Health workforce groups, if funding is available. IWFM Stage 1 (pilots and prerequisite) and IWFM Stage 2 (implementation of _my_HR) have been completed.

Purpose of the role

The purpose of the Change Lead is to implement and operationalise sustainable business process change strategies to effectively realise the benefits of a large scale, ICT enabled business improvement program. In your role you will also assist in the development of change capability within the program team through the provision of Change Management mentoring and guidance to other program staff. The role will be based on-site within the implementing facility(s) and will promote effective high level stakeholder engagement and support for end users to ensure successful implementation and sustainable change.
The Change Lead reports to the Project Manager.
**Your key responsibilities**
You will be required to fulfil the responsibilities of this role in accordance with the Queensland Public Service values.
- Adhere to defined service quality standards, health and safety policies and procedures relating to the work being undertaken to ensure high quality, safe services and workplaces.
- Lead the change management implementation activities to ensure a successful transition and an improved workforce management approach and business model.
- Work collaboratively with IWFM Central Business Transformation team and the allocated Change Management Specialist in the establishment of new or changed business process as identified in the Business Change Impact Assessments.
- Lead the communication and engagement activities with key stakeholders at all levels of the organisation to support and enable successful delivery of a business change management program.
- Deliver IWFM Program strategies and program collateral (documents, toolkits etc.) consistent with the overarching approved change management methodology and approach to effectively implement, reinforce and sustain business change.
- As a key member of the Business Implementation Team, provide specialised knowledge of change management processes and practices, in alignment with the IWFM Change methodology and approach, to promote su