Customer Engagement Officer

**Customer Engagement Officer**

**Disability Employment Services**

**Newcastle & Hunter**

**Full-Time**

If you are customer service focused individual looking for a role where you can truly contribute to a more inclusive community, we want to hear from you.

**Benefits**
- Join an employer with a maximum 5-star rating in the DES star rating results
- Access to generous FBT exemptions and meal entertainment benefits
- Work for a small organisation with a strong alignment to their values & inclusive culture

**About us**

For over 30 years, Castle has helped more people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives than any other organisation in the Newcastle, Hunter, and Central Coast regions.

Castle’s group of highly passionate people, provide support to individuals to empower and facilitate them to be financially and socially independent through a range of community referral partners, capacity building, social interactions, training, education and employment.

Castle provides guidance and supports to employers to have inclusive workplaces through recruitment, on the job training and support and workplace education. We believe in the power of diversity, the responsibility of inclusion and the value of employment

**About the Opportunity**

We have an exciting career opportunity for an enthusiastic and customer service focused individual. Our Engagement team are a key point of contact for Castle’s DES & NDIS participants and Castle team members. The Engagement Officer reports to the Team Leader Engagement and provides an exceptional customer service experience to the participants who come to Castle for our support, this may include members of the community living with disability, mental health conditions, chronic illnesses and injuries.

The Engagement Officer is an exciting and varied role with duties including:

- Answering participant enquiries with clear and empathetic communication
- Assessing participant needs and goals to efficiently direct the participant’s enquiry
- Contributing to develop innovative solutions to encourage community inclusion and opportunities for participants
- Maintaining crucial data for business development and operational marketing strategies
- Identifying and working to pursue business growth opportunities
- Play a key role in Castle’s community engagement experiences

**Ideally, to be successful you will need**
- Demonstration of relevant studies at minimum level III VET Certificate or equivalent knowledge and experience
- An understanding or willingness to build knowledge of NDIS & DES services and person-centred practices
- A positive, resilient and committed approach to achieving outcomes for people with a disability
- A commitment to supporting people with a disability in our community to maximise their potential by providing quality customer service and aligning their needs to Castle’s service offerings
- Demonstrated range of written and verbal communication skills

**Essential Criteria**
- NDIS Workers Check (or willingness to obtain)
- Working With Children Check (or willingness to obtain)
- Current driver’s licence (minimum P2)

**Application**

We look forward to hearing from you.
- Castle also promotes Accessibility for all hiring campaigns, please advise if you require assistance. _

**Castle’s services operate from the lands of the Darkinjung people, the Awabakal people, the Worimi people and the Wonnarua people. We acknowledge the Traditional Custodians of the lands where we work and live. We pay our respects to the Elders of these lands - past, present and emerging.