Student Services Advisor

1 week ago

Adelaide, Australia Torrens University Australia Full time

Who we are

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do.

What’s the job?

This is a casual position based at our Pulteney Street Campus, in Adelaide. Hours will depend on business requirements, but can be between 10 and 28 hrs per week average.

Click here to review the full Job Description

Accountabilities

In this role, you will:

- Take ownership of enquiries and resolve them in line with service levels.
- Support students with issues relating to enrolment, finance and systems.
- Provide high-quality, compliant service to domestic and international students.
- Collaborate with teams across Student Services, Academic, IT and Finance.
- Educate students on self-service tools and resources.
- Contribute to retention and satisfaction targets, including Net Promoter Score.
- Record all student interactions accurately in the Student Records System.

We are looking for
- 2+ years’ experience in customer service or student experience roles.
- Strong communication, problem-solving and organisational skills.
- Proven ability to deliver excellent service in a KPI-driven environment.
- Experience using Salesforce or Microsoft Dynamics (highly regarded).
- Ability to manage multiple priorities and work independently.
- Collaborative mindset with strong relationship-building skills.
- Bachelor’s degree preferred but not essential.

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, the Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

What we offer

At Torrens University Australia, you’ll benefit from:

- Flexible working arrangements and hybrid options.
- Professional growth through learning and career pathways.
- A collaborative, inclusive culture where creativity thrives.
- Being part of a NASDAQ-listed organisation through our parent company, Strategic Education Inc.

Hiring process

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant.

To learn more about what makes Torrens University Australia a great place to work, visit

torrens.edu.au/blog


We’d love to hear from you.

About Us
- As the country’s newest and fastest
growing university, Torrens
University Australia brings a fresh
approach to higher education.
- Working with us is all about working alongside over 2000 professionals passionate about career and purpose. Our staff across our campuses and head office are united by our central ethos to Be Good - by committing to a better way of doing business.

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