Student Engagement Advisor

Who we are:
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do_._

What’s the job?

The purpose of the Student Engagement Advisor role is to assist current students of Torrens University, Media Design School and Think Education in continuing their studies. Through a combination of outbound campaigns and inbound query resolution, the Adviser will facilitate the re-enrolment of students into their chosen course each trimester.

The role is target-driven, with the team carrying responsibility for meeting domestic and international returning student targets in each intake.

NOTE: You must hold full working rights in Australia to be successfully considered for this role. This role does not provide sponsorship opportunities.

Day-to-day accountabilities:

- Conduct outbound campaigns to domestic and international students across a range of channels to ensure they continue their studies.
- Provide an elite level of customer service to students.
- Resolve enquiries relating to system and portal access.
- Ensure revenue and retention targets for returning students are hit in each trimester.
- Meet KPI’s and service levels around customer experience and satisfaction.

Who you are
- 2+ years of experience in Australian higher education, ideally in a student recruitment, contact centre or student services role.
- Proven ability to provide a high quality customer experience.
- Working knowledge of Salesforce and Microsoft Dynamics is highly regarded.
- Strong verbal and written communication / presentation skills.
- Strong relationship development and management skills.
- Ability to work autonomously in a target-led environment.

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, _Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process

We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at

We’d love to hear from you.