College Services Advisor

3 days ago

Greater Adelaide SA, Australia Kaplan Full time

**26 days' annual leave, including one for your birthday**:

- **Max term full time contract ends Jan 2026, based in Adelaide**:

- **Be part of a college that provides international students with a pathway to undergraduate studies at the University of Adelaide**

**Role**

Join our team as a College Services Advisor and be at the forefront of supporting students in both academic and non-academic areas. As the primary point of contact for students within the College, you'll play a crucial role in ensuring their success and satisfaction throughout their academic journey.

**Responsibilities**:

- Assist students with their unit choices, career counselling and ensuring a smooth study journey
- Assist in enrolment processes in liaison with the Admissions and Enrolments Team
- Direct students to appropriate support services, or provide pastoral support as needed
- Assist in timetabling as needed
- Monitor the academic progress and attendance of students
- Coordinate and run activities and events to enhance the student experience, including but not limited to orientation and social activities
- Ensure smooth integration of different student services tasks leading to better student experience and business outcomes
- Monitor the College inboxes and other avenues of enquiry and respond to stakeholder queries
- Collect and disseminate information to students, e.g. study skills, presentations, websites, university deadlines
- Liaise with the tertiary sector, relevant faculties and administrative units of the University as required
- Inform all Under 18 students on arrival of College policies and procedures in place for underage students
- Liaise with accommodation providers to maintain welfare and compliance with Under 18 rules

**Requirements**:

- Demonstrated understanding of the Australian Education system (essential)
- An empathetic and caring personality
- Ability to develop good relationships with stakeholders
- Excellent verbal and written communication skills
- Excellent organisational, planning and interpersonal skills
- Attention to detail
- Adaptable to the changing work environment
- Advanced skills in the use of computerised information systems
- Ability to work flexible hours
- Valid State Working with Children Check, or willingness to obtain
- Direct knowledge or experience of the international education sector (desirable)
- Up-to-date working knowledge of key legislation, policies and procedures relevant to international students (desirable)

**Kaplan International and the University of Adelaide**

Kaplan International (Australia and New Zealand), offers you the opportunity to work for one of the world’s leading providers of lifelong education. We have around 1000 people who work across a range of professional and academic roles in our offices and campuses across the two countries.

The University of Adelaide is Kaplan’s longest standing partner in Australia. The partnership has enjoyed growth over the years, moving to be positioned as the University’s ‘preferred pathway provider’.

Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.

**Background-Check Notice & Declaration**

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