Product Manager

Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives?

In this position, the Product Manager will have responsibility for the development, management and lifecycle of Mortgages products, services, channel delivery and processes within one or more of these areas. The Product Manager will be familiar with the relationship between these areas, with a view to achieving an optimal customer experience whilst meeting ING targets.

The role of Product Manager may also include the responsibility of being a Product Owner within a squad. The Product Owner decides what is being worked on within a squad is responsible for meeting the squad’s KPI’s (together with the squad) and decides what the key priorities are.

**What You’ll Do**
- Use your technical expertise and experience to contribute to all sprint events. You ask, answer and challenge actively during all events of the sprint
- Represent the voice of the customer, have a strong vision as to how to attract and retain customers and focus on continuously improving the customer benefits ING is offering and the key moments of truth for customers.
- Co-manage and prioritise the backlog at the level of user stories, derived from features
- Manage product risks and product requirements relating to the customer, supplier and regulators including all financial & non-financial risk
- Design strategy for products, channels, promotion, pricing, and product and process quality, in keeping with ING’s brand and local and global strategic and regulatory objectives and with a customer perspective as the optimal starting point to create an ideal customer journey

**What We’re Looking For**
- 3-5 years in the banking industry or similar (mortgage/home loan experience highly desirable)
- Demonstrated depth of experience in the fundamentals of product management, process or channel optimisation
- Experience in a customer environment, where the customer needs are at the heart of the proposition development
- A creative and an out-of-the box thinker who likes to work in a multidisciplinary team in an agile environment
- Strong stakeholder management and communication skills - the ability to collaborate and communicate with a wide array of stakeholders

**What’s in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity to give back to our community

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take

your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?**

Applications close 8/2/24