Operations Support Officer Facilities Maintenance

Company Description

Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet.

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program

**Job Description**:
Sodexo have an opening for an Operations Support Officer to join our Facilities Maintenance team based out of our Balcatta office.
- Support management of the day to day operations of the Facilities Maintenance business unit.
- Promote customer centric culture across the Facilities Maintenance Team in alignment to the Sodexo Values
- Support the initiation and development of processes and operating procedures in which enhance the Facilities
- Maintenance business unit service delivery.
- Support alignment and compliance to internal Sodexo, and external client processes and procedures to support
- conformance to contractual management plans.
- Support continuous improvement of processes and operating procedures to increase efficiency, simplify work
- practices, leverage IT system capabilities and maintain industry best practice.
- Work closely with other business streams of the Facilities Maintenance, Village Services and Service Centre to
- provide a synergized, efficient service to the client and optimize shared processes.
- Support development and maintenance of a strong team culture, with consistency of service across multiple sites
- in the portfolios
- Provide direct support to the Facilities Maintenance Leadership Team, for all operational and project tasks.
- Assist data collection, data analysis and presentation preparation of high level presentations and reports.
- Prioritisation and coordination of departmental projects and initiatives.
- Assist the resolution of escalated issues, taking ownership and ensuring outcome.
- Develop and maintain strong rapport with staff and managers at all levels.
- Human resource management and recruitment for the Facilities Maintenance management team.
- Administering performance reviews, development plans and performance progress.
- Support upskilling and training of operational Leaders in line with enhanced processes and prodecures.
- General Administration Duties:

- Maintain team SharePoint folder system, archiving and document control and management.
- Maintain and support management of business unit Action Trackers and Performance Progress Reports.
- Manage and coordinate development workshops, business unit meetings, client partnership meetings and
- events.
- Assist with travel arrangements, inclusive but not limited to the Facilities Maintenance Senior Leadership Team.
- Assist the Facilities Maintenance site operations as required.
- Management and maintenance of the Regional Facilities Maintenance Senior Leadership roster
- Management of the Facilities Maintenance Manager calendar and diary
- Management and maintenance of the Facilities Maintenance regional roster/s

**Qualifications**:

- Demonstrated experience in administration management/office management
- Intermediate to advanced word processing and computing skills, including Microsoft suite
- Organized, with attention to detail.