Customer Service Officer

2 weeks ago


Adelaide CBD, Australia Maxima Full time

We are currently looking for an experienced Customer Service Officers to join a Local Government Department. This role is approximately 4-6 month duration.

**The role involves**:

- First line of enquiry for customers and general council support
- Answering a high volume of inbound calls in a Call Centre Environment
- Demonstrate proactive professional customer service skills in a fast-paced environment
- Attempt to resolve calls at first point of contact
- Records and database management in Council’s electronic record management system, ensuring accuracy, integrity and confidentiality
- Provide consistent and high-quality service standard to our customers
- Respond to customer enquiries within a timely and accurate manner
- Respond to customer enquiries from multiple communication avenues
- Ensure every customer is treated with an empathetic approach
- Ad hoc administrative support

**A bit about you**:

- High volume Contact Centre experience an advantage.
- Computer literacy skills with high levels of data entry accuracy and speed
- Strong systems capability with Microsoft Office skills essential
- Well-developed communication skills, both written and oral and the ability to interact effectively with a diverse range of people
- High resilience level and the ability to work well under pressure
- Experience working in a team-based environment
- Flexible work approach and able to adapt to an ever-changing working environment
- Proof of Covid Vaccinations

Maxima are committed to advancing workforce diversity and inclusion for all.

Aboriginal Torres Strait Islander and People Living With Disability are encouraged to apply.



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