Sales & Customer Service Coordinator

If you are passionate about being part of a tech start up, this is an exciting opportunity to use your customer service skills within a fast growing, innovative company.
- Part-time or full-time position based in Lot Fourteen with flexible work arrangements
- Awesome product to work with that is a game changer for clients
- Be part of the team that bring Daitum’s cutting-edge tech to the world

**Who the Company is?**

**Daitum**

Daitum’s mission is to make prescriptive analytics accessible to all business decision makers. For too long, prescriptive analytics has lived behind a paywall of PhD consultants, especially in fields like infrastructure, logistics, and healthcare. Daitum is changing that for good.

Daitum’s SaaS product lets any business decision maker run their own prescriptive analytics to amplify their decision-making: highly configurable, cloud-based and supporting an ever-growing list of industries.

At Daitum, you will join a fast-growing team of 15 staff who are highly dedicated, intelligent, and believe passionately in the future they are building. Each team member is exactly that, not just a number but, a true and important part of the team contributing to Daitum’s work and success.

**Why Daitum?**

**There are so many reasons but below are just a few**
- Be part of a fast-growing technology start-up pioneering the democratisation of prescriptive analytics.
- Super interesting work and being part of a company that solves big problems for clients.
- Work with a smart, collaborative, and innovative tech team that tackle complex and interesting problems.
- Supportive work environment with an excellent team culture.
- Great location, based in Lot Fourteen’s Innovation Neighbourhood.
- Flexible working arrangements including a mix of working from the office and home.

**Picture yourself in the role**:
Reporting to the Director of Sales, you will be the first point of call for client and stakeholder inquiries and will be responsible for providing support to the sales team. Your mantra will be “how can I help?”. No 2 days will look the same in this role and critical to your success will be your ability to adapt to the changing needs of clients, stakeholders and the team.

**Here’s what you’ll be focusing on**:

- Monitor both the support line and respond to inbound customer inquiries.
- Identify, research and route customer inquiries and concerns to the right technical staff.
- Collect and collate user feedback to inform the development of resources (product information blogs, webinars, help documents, and training programs).
- Supporting the sales team in generating and follow up leads.
- Qualify leads from desktop research and telephone outreach.
- Arrange sales appointments and materials.
- Manage sales pipelines through the customer database (Hubspot).
- Assist with projects as required.
- Always be willing to contribute and assist the team
- Perform other duties as required

**Who you are and what we would love you to contribute to the team**:
**Daitum are seeking a tech savvy customer service guru, with a pleasant and helpful demeanour, looking to join a team who work together to get the work done Daitum can teach the rest**

**21st Century Skills**
- Customer service skills - demonstrated success in a customer service role
- Excellent communication skills - listening as well as speaking, excellent writing skills
- Respectful of the workplace, team and client base
- Collaborative - not fearful of asking a question or clarifying a task
- Creative - ability to ‘think outside the box’
- Agility - ability to think on your feet and move quickly between tasks
- Calm under pressure

**Technical Skills**
- Strong written and verbal communication skills
- Self-motivated
- Strong attention to detail
- Ability to manage multiple projects at a time and hit deadlines.
- Ability to communicate technical information in non-technical terms
- Great customer service skills
- Tech savvy - you know your way around a computer and are skilled in troubleshooting.

A background working with IT/technology products will be viewed favourably.

**Excited yet? If sothen read on.