IT Coordinator

2 days ago

Parramatta, New South Wales, Australia Brightside Foundation Limited Full time $60,000 - $90,000 per year

Make a real impact. Join a team that values heart, purpose and people.

Upwards Living is a committed provider of health and support services under the National Disability Insurance Scheme (NDIS) and aged care. We offer a unique range of practical, person-centred support to individuals of all ages—focusing not only on physical needs, but also on uplifting the overall quality of life for people with disability and their loved ones. Our mission is to empower every individual through compassionate care, meaningful connection, and tailored support that makes a real difference.

Our diverse team reflects the communities we serve. We're passionate about creating opportunities, building independence, and raising the standard of care across the sector.

Our Mission: To empower people to improve their lives.

Our Vision: To lift industry standards and help people live with freedom, dignity and purpose.

About the Role

Upwards Living is seeking an IT Coordinator to join our growing team on a permanent full-time basis. Working 3 days in the office, 2 days work from home, based in Parramatta office, need to travel to Lansvale office every fortnight on Thursday.

Main responsibilities

1. Visicase (CRM & Case Management System

  • Act as the system owner for VisiCase post-implementation settlement.
  • Provide hands-on support to staff, ensuring smooth daily use and troubleshooting.
  • Raise, track, and resolve tickets with the VisiCase provider, following through to closure.
  • Work with internal teams to gather feedback and identify system improvements.
  • Support ongoing VisiCase-related projects and enhancements.

2. Microsoft 365 Ecosystem (SharePoint, Power Automate, Power Apps)

  • Coordinate with external consultants to establish a structured SharePoint environment for document and data management.
  • Support design and rollout of automated workflows (Power Automate) and customised business apps (Power Apps).
  • Ensure systems are aligned with compliance and operational requirements of NDIS and Aged Care.
  • Train and support staff in adoption and best use of these tools.

3. UKG (Upcoming HRIS/Payroll System)

  • Support the planning and implementation of the UKG system in coordination with HR, Finance, and external consultants.
  • Assist in data migration, system testing, and troubleshooting during rollout.
  • Act as internal liaison between UKG consultants and business units.

4. IT Coordination & Support

  • Act as first-line support for system-related issues across the organisation.
  • Maintain documentation of IT processes, workflows, and troubleshooting guides.
  • Support system integration, data flow, and reporting requirements.
  • Manage relationships with external IT service providers and software vendors.

Key Skills & Attributes

  • Strong understanding of IT systems in a business environment (NDIS/Aged Care sector experience desirable).
  • Hands-on experience with Microsoft 365 (SharePoint, Power Automate, Power Apps).
  • Experience in CRM/Case Management systems (VisiCase preferred, but not essential if adaptable).
  • Ability to manage vendors, raise and follow up on support tickets effectively.
  • Excellent communication skills to bridge technical and non-technical staff.
  • Strong problem-solving and coordination skills.
  • Highly organised, with attention to detail and ability to manage multiple projects simultaneously.

Qualifications & Experience

  • Bachelor's degree in IT, Computer Science, Business Systems, or related field (desirable but not essential if proven experience).
  • 2–3 years in IT support, systems coordination, or business systems role.
  • Previous experience supporting implementations of HRIS/CRM/document management systems preferred.

Why work with us?

  • A values-driven, inclusive culture. Compassion, Integrity, Collaboration, Excellence, Empowerment.
  • Career growth & training opportunities
  • Real support from a hands-on leadership team
  • Flexible shifts and work-life balance
  • The chance to do meaningful work every day

Ready to Make an Impact?

If you're passionate about empowering people and want to be part of a forward-thinking organisation, we'd love to hear from you.

Apply now via Seek