Application Support Analyst

5 days ago

Melbourne, Australia iterate Full time

This role is for someone who recently graduated OR has 2 years max experience
- Be able to interact with customers, responding an triaging to teams.
- Career growth pathway

Recently graduated or have 1-2 years of experience in tech support or IT? Ready to join a global tech company where you won’t just support systems you'll grow into shaping them?

**Why This Role is a Career Launchpad**:

- Structured learning and mentorship to build technical depth and customer-facing confidence.
- Exposure to mission-critical systems used by real-world emergency and infrastructure services.
- Clear career pathways.
- Join a supportive, high-performing team where your ideas and input are valued from day one.

**What You'll Do**:

- Be the first point of contact for customer issues troubleshoot, investigate, and resolve technical problems.
- Use SQL to analyse data and pinpoint root causes.
- Contribute to improving support processes and documentation.
- Collaborate with engineers and product teams on long-term fixes and system upgrades.
- Gain exposure to enterprise systems, networks, cloud, and automation tools.

**What You Bring**:

- A degree in Computer Science, Information Systems, or similar.
- Experience writing SQL whether from university, an internship, or a junior role.
- Excellent communication and interpersonal skills you're confident speaking with customers and team members.
- A self-starter attitude, with curiosity and a hunger to learn.
- The ability to stay calm under pressure and solve problems with a methodical approach.

This role is based in Melbourne. Whether you're fresh out of uni or early in your career, this is more than just a support role it’s a stepping stone to a long-term future in technology. You’ll be supported, challenged, and developed every step of the way.

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