Application Support Analyst

3 weeks ago

Melbourne, Victoria, Australia Court Services Victoria Full time

Join to apply for the Application Support Analyst role at Court Services Victoria.

About the Role

The application support analyst provides maintenance and support services directly to users of the Supreme Court's bespoke case management and online filing applications. These users include court staff, the judiciary, the legal profession, and other external users. The applications supported by the application support team are diverse in their technology platforms and use.

The day-to-day focus of the team of analysts typically includes:

  • Investigation, analysis and resolution of issues raised by internal and external users
  • Providing training for new users of the supported applications
  • Conducting analysis, configuration and testing of business changes
  • Performing testing of new application software releases and bug fixes
  • Identification and troubleshooting of new issues and bugs within the applications
About You
  • Demonstrated ability to provide specialist and technical advice to a diverse range of court users is desirable but not essential
  • ITIL foundation certification is desirable
  • Knowledge of business practices and procedures of Victorian Courts is desirable
How to apply

Click the 'Apply Now' button, ensuring you include the following in your application:

  • resume
Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to email the contact person listed in the advertisement.

As part of our commitment to a safe and respectful workplace, we conduct pre-employment checks, including but not limited to, reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.

Seniority level
  • Associate
Employment type
  • Contract
Job function
  • Analyst, Project Management, and Information Technology
Industries
  • Government Administration and Courts of Law

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