IT Application Support Analyst

About MEGT

At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982

Our purpose is to inspire individuals and empower businesses and communities to create life changing opportunities through lifelong learning and meaningful employment for all.

The MEGT Difference

We're proud to be certified as a Great Place to Work and understand the importance of work life balance. Here are some of our meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• 14 weeks paid parental leave
• Know someone great? Refer them and earn a $500 MEGT My Benefits voucher
• Generous leave entitlements, including 3 paid Christmas close-down days
• Exclusive discounts on private health insurance (HCF, Bupa, Medibank)
• Corporate travel rates for personal use
• Option to buy or cash out annual leave
• Salary packaging available (non-PBI)
• Ongoing development with study support
• Employee Assistance Program (includes Nurse on Call)
• Retail and entertainment discounts
• Pro-rata long service leave after 7 years

The Opportunity

We are looking for a dynamic and experienced Application Support Analyst to join our close-knit IT Support Team. Reporting to the IT Support Manager, you will provide Level 2–3 technical solutions and support across a wide range of enterprise applications.

Based in Ringwood, you'll be a key member of our Service Desk Team, providing Level 2-3 technical solutions that support both current business-as-usual operations and future growth initiatives. Your role will involve collaborating closely with diverse internal and external stakeholders to ensure seamless application support, integration, and continuous improvement aligned with our organisational goals.

Key responsibilities will include:

• Deliver expert Level 2–3 application support across cloud and on-premises systems.
• Manage MEGT's SharePoint Online environment and provide ongoing support for collaboration tools like MS Power Apps, MS Forms, and Nintex Forms.
• Support business-critical systems including ERP, payroll, CRM (Dynamics 365), ticketing systems, and BI/reporting tools such as Power BI.
• Ensure thorough documentation and maintain change control processes aligned with ITIL best practices and ISO 27001 guidelines.
• Collaborate with internal stakeholders, vendors, and project teams to assess, implement, and review technical solutions.
• Facilitate onboarding, training, and resource provisioning for supported applications.
• Identify opportunities for continuous improvement, recommending updates to processes and training materials.
• Manage MEGT website tickets and coordinate changes to provide excellent customer service.

About you

You will be a savvy Application Support Analyst who thrives in a customer centric environment, along with:

• 3–5 years of hands-on experience in enterprise application support, preferably in complex environments
• Proficiency with Microsoft technologies including Office 365, SharePoint Online, Power Platform, and MS SQL Server
• Solid experience supporting finance systems (ERP, payroll), CRM solutions (Dynamics 365), and service management/ticketing tools
• Strong analytical and problem-solving skills, with the ability to balance technical detail and strategic thinking
• Excellent communication skills and a passion for delivering exceptional customer service to diverse stakeholders
• Experience working with IT change management frameworks and maintaining high standards of documentation
• Relevant Office 365 certifications or qualifications are highly desirable

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm as we have zero tolerance of racism, discrimination, harm, or abuse. The successful applicant will be required to undertake pre-employment checks which includes a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

The MEGT Commitment

At MEGT, people are at the heart of everything we do, and we believe that investing in our people drives our success.

Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.

We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We encourage applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups, to find their ME with MEGT. Learn more about our commitment here.

How to Apply

Ready to find your ME with MEGT? Click 'Apply' to submit your application.

If you need support with your application, would prefer to apply in another format, require assistance in applying or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.