Applications Support Analyst

2 weeks ago

Notting Hill, Australia Techtronic Industries (TTI) Full time

**Techtronic Industries (TTI) i**s a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like **MILWAUKEE, RYOBI, AEG, VAX**and many others are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:
**Lifestyle**: Hybrid working model to support flexibility.

**Personal Development**: Access to LinkedIn Learning and professional development programs.

**Health & Wellbeing**: Paid Parental Leave and Employee Assistance Program.

**Discounts & Perks**: Generous discounts on company products, laptop provided, novated leasing options.

**Socia**l: Recognition programs and social events to celebrate our team’s achievements

**About The Role**

TTI is currently seeking an Applications Support Analyst, to join our team at our newly renovated offices in Notting Hill. This is a permanent full-time role offering a hybrid work model.

**Reporting directly to the Applications Support Manager you day to day duties will include**:

- Responsible for monitoring and responding to open tickets submitted through an incident management system
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section
- Prioritise and handle service requests and incidents
- Progress issues and provide relevant information for troubleshooting or for clarification
- Identify opportunities for process improvement and contribute to departmental initiatives
- Work collaboratively with other IT Teams on change requests, managing issues and establishing priorities

**About YOU**

**In addition, we are seeking the following**:

- A Bachelor’s degree in IT/Computing or in a related technical or business area.
- Experience in working with ServiceNow, Esker, Appian will be an advantage but not essential
- Production Support, implementation and system management experience
- Strong Presentation and training skills
- Strong verbal and written communication skills - ability to communicate with all levels of the organisation
- Organisation and people skills with the ability to set priorities, problem solve, multitask, and work in a dynamic, rapidly changing environment

**If you fit the above attributes and are excited at the prospect of joining a successful global organisation, then APPLY NOW

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