Operations Administrator

From $37.35 per hour + super + salary packaging options
- Full time, permanent role based in Tuggerah
- Rewarding opportunity where you will make meaningful impact in our community

**About us**:
CatholicCare provides an extensive range of integrated and holistic services to support families, children and young people who may be experiencing difficulty. We are embedded in our local communities with capacity to provide support, advice and referrals to respond to concerns about family wellbeing, parenting, relationship skills, and early childhood development.

Our Family Centres are located in Artarmon, Brookvale, Waitara and on the Central Coast at Tuggerah. We work with well-respected partners to ensure our supports are tailored and individualised to your circumstances. Through our family centres we provide child and family support, Counselling, Domestic and family violence support and more.

**About the role**:
CatholicCare Diocese of Broken Bay has an exciting opportunity for an experienced, passionate and driven Operations (Office) Administrator to support our growing and supportive team in our therapy service programs.

This position provides high level, quality administrative and customer service support to our therapy services team and clients, contributing to the efficient and effective operation of our programs. This is a full-time, permanent opportunity based in Tuggerah working Monday to Friday, office hours: 8:30 to 16:30 or 9:00 to 5:00.

Be part of an organisation that is purpose driven and gives back to the Community

**Key Responsibilities**:

- Act as a first point of contact for clients seeking therapy services by conducting intake.
- Responding to calls with an empathetic and non-judgmental communication style to our clients who present with a broad range of challenges and issues.
- Collaboration with corporate services for invoicing requirements.
- Invoice reconciliation.
- Ensure compliance with incident management, reporting and escalation requirements and that organisational obligations under mandatory reporting, child protection, safeguarding and WHS are met.
- Ensure databases are maintained with a high level of accuracy.
- Organise catering, room bookings and other items relevant to any events, training or meetings as needed.
- Any other ad hoc task as required from time to time to support the service.

**To be successful in this role, you will have**:

- Extensive prior experience in an Administration, Receptionist or Customer Service roles within Community Services (preferred by not essential).
- Relevant training in mental health first aid or accidental counsellor.
- A strong, confident communication style and an ability to present professionally.
- Experience with dealing with people who may be highly distressed.
- Excellent computer literacy (Microsoft Office - Outlook, Word and PowerPoint).
- Ability to work independently.
- Exceptional verbal and written communication skills.
- Demonstrated professional approach to deal with confidential/sensitive matters.
- Knowledge of the community sector, social welfare and/or child protection legislation desirable.

**Culture and Benefits**

We know that changing roles is a big decision, so here is what we can offer you:

- Salary packaging benefits to receive a portion of your salary tax-free.
- A focus on employee well-being, with regular reflective/practice supervision opportunities.
- Access to training and learning opportunities.
- An Employee Assistance Program offering free and confidential counselling and support.
- An additional paid leave day (CatholicCare Day) to be taken at the end of the year.

**How to apply**

If you are interested in this opportunity, please provide a cover letter addressing the role requirements, and provide an up-to-date Resume.

No recruitment agencies please