Apprenticeship Contact Officer

3 days ago

Kent Town, Australia SYC Full time

**Are you looking for a role where you can make a difference?**

At SYC, we believe that apprenticeships are a powerful pathway to a fulfilling career.
As an Apprentice Connect Australia Provider, our Apprenticeship Support Services help new apprentices of all backgrounds begin their career and maintain their apprenticeships while working with employers to find great people for their businesses.

We are seeking a motivated and people focused **Apprenticeship Contact Officer** to join our team. This role will play a key part in ensuring the success of our apprentices by providing consistent contact, quality information and advice, and ongoing support through their journey.

**Key responsibilities**:

- Conducting regular progress check-ins to monitor and support apprentices and employers.
- Providing accurate information, advice and guidance to both apprentices and employers.
- Facilitating referrals for sign-ups, mentoring, and external support services
- Managing documentation, reporting, and other administration activities are accurate and completed within required timeframe.
- Contributing to performance objectives and program success.

**About You**
- Strong communication and organisational skills, with the ability to build positive relationships and provide effective support.
- Strong attention to detail and accurate data entry.
- Ability to maintain client contact schedules and achieving targets/KPIs in an outcomes-focused environment.
- Strong customer service focus, initiative, and a desire to succeed.
- Able to work independently while thriving in a collaborative team culture
- Experience in the Australian Apprenticeships or VET sectors is a bonus—but not essential).

**Key screening requirements**:

- Be willing to complete a Working with Children Check and National Police Check.
- Possession of a current valid Driver’s Licence and willingness to drive.
- Be eligible to work in Australia.

**Additional benefits**
- Additional day off to celebrate your Birthday*
- Enjoy salary packaging benefits
- Access an additional one week of paid leave each year, through SYC loyalty leave*
- Discounted Corporate Private Health Cover
- Employee Assistance Program (EAP)
- Wellbeing leave
- Qualifying periods and terms apply.

**About us**

SYC exists so everyone can succeed.

A not-for-profit organisation, we invest back into the Australian community, helping tens of thousands of people every year with housing, education and employment.

Founded in 1958 to support young people experiencing disadvantage, we have extended this expertise to people of all ages for more than three decades.

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