Current jobs related to Retention Manager - Sydney - MYOB

  • Retention Manager

    3 weeks ago

    Sydney, New South Wales, Australia Buscojobs Full time

    At amaysim, it's not just the customers that get all the Big Love – we make sure our people feel it too Our people are the staple of our culture, and everything we do is driven by our four key values, with empathy at the heart of it all. We work hard and have fun in the process, always looking for new ways to innovate and encourage whilst remaining true to...

  • Retention Specialist

    2 weeks ago

    Sydney, Australia NetApp Full time

    Job Summary As a Retention Specialist at NetApp, you will be responsible for the install base management of existing customers in the effort to retain (as primary focus) and grow customer base. This role executes in line with GTM strategies and initiatives to grow revenue generated from customer retention (install base) sales and meet KPIs for tech refresh,...

  • Retention Specialist

    1 week ago

    Sydney, New South Wales, Australia Netapp Full time

    Job SummaryAs a Retention Specialist at NetApp, you will be responsible for the install base management of existing customers in the effort to retain (as primary focus) and grow customer base. This role executes in line with GTM strategies and initiatives to grow revenue generated from customer retention (install base) sales and meet KPIs for tech refresh,...

  • Client Retention Manager

    2 weeks ago

    Sydney, New South Wales, Australia Brilliantalent Full time

    Our client is a leading financial services provider. They relentless commitment to regulatory compliance, technological innovation, and exceptional customer service is driven by a vision to empower their clients with the best trading conditions. As the Client Retention Manager, you'll lead in comprehending company's wide-ranging customer demographics,...

  • CRM & Retention Manager

    2 weeks ago

    Sydney, New South Wales, Australia InStitchu Full time $104,000 - $130,878 per year

    We're looking for a data-driven and customer-obsessed CRM & Retention Manager to own and elevate our lifecycle marketing strategy across email and SMS. Sitting within our marketing function, this newly created role is pivotal to driving long-term customer value, loyalty and engagement, from first purchase to becoming a lifelong tailoring client.You'll bring...

  • Call Centre Retention Manager

    2 weeks ago

    Sydney, New South Wales, Australia Hcf Full time

    **About the Role**:We are seeking an experienced, positive and engaging Call Centre Retention Manager to take ownership for and drive HCF's Call Centre Retention Strategy. Your role will be managing the operations of the Retention Outbound teams, as well as facilitating the achievement of retention and lapse targets across the whole group, including inbound...

  • Product Manager, Retention

    1 week ago

    Sydney, Australia Commonwealth Bank Full time

    **You’re an accomplished Product Manager, driven to deliver exceptional outcomes**: - **We’re committed to delivering outstanding customer experiences**: - **Together we can achieve big goals and empower our customers** **See yourself in the team** The Manage and Own Crew looks after the in-life experiences for our home loan customers, including but...

  • Senior Manager, Customer Retention

    2 weeks ago

    Sydney, New South Wales, Australia beBeeRetention Full time $110,000 - $130,000

    Senior Manager, Customer RetentionWe are seeking a seasoned Senior Manager to spearhead our customer retention strategy.This is an exciting opportunity to design, lead, and optimise powerful nurture and retention programs that drive growth through deeper engagement and measurable impact.The ideal candidate will possess 8+ years of experience in loyalty, CRM,...

  • Product Manager

    1 week ago

    Sydney, Australia HSBC Full time

    **Some career choices have more impact than others.** We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can network with stakeholders and colleagues and who’ll work with courageous integrity every day. As an HSBC employee in Australia, you’ll have access to tailored professional...

  • Digital Retention Manager, Apac

    2 weeks ago

    Sydney, New South Wales, Australia Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

Retention Manager

3 weeks ago

Sydney, Australia MYOB Full time

Hi And thanks for stopping by

We’re MYOB, and we’ve built the first Business Management Platform in Australia As the #originalstartup, our roots are in finance and accounting software, but today we are so much more. We help our Aussie and Kiwi customers unleash their full potential, giving them the tools to Start, Survive and Succeed: all in the one place.

We’re always on the hunt for those who bring a different perspective, diversity of thought and the drive to make our culture even better. Take your career to a new dimension at MYOB.

**About the Team**

This is a team that needs no introduction because customers drive our world. Support, Success & Consulting Services represent the voice of our customers and are a highly collaborative conduit between Sales, Tech, Product, and Marketing, ensuring the needs of our SME & Enterprise customers are understood and reflected across the business.

**About the Role**
- Act as the guardian of the SME churn metric within the organisation including ongoing tracking against targets and weekly and monthly reporting
- Use data to identify churn trends and opportunities to increase retention, find opportunities for expansion and reducing churn
- Develop and drive customer retention initiatives to optimise critical metrics including churn, feature adoption/usage and expansion for the SME vertical in collaboration with Customer Marketing and Segment leads.
- Partner with relevant teams to build digital journeys that drive important metrics like adoption, usage and customer life time value
- Support in the development of customer health metrics and tools to identify high risk customers
- Utilise voice of customer insights in developing advocacy programs that increase adoption and expansion
- Develop specific recommendations for each relevant product and customer set, including prioritisation of the plans for execution.
- Deeply understand our SME customer segmentation, including where the value comes from and build action plans based on the available insights.

**Skills and Experience**
- Proven Experience in a similar role in a data-driven marketing or customer success driving retention strategies in SaaS
- Churn modelling and reporting to identify useful insights and increase performance
- Strong analytical and problem solving skills and understanding of business impact metrics and how to influence this across end-to-end program delivery.
- Outstanding collaboration skills with the ability to build, nurture relationships and influence accordingly

**Our Culture & Benefits**

Our values have stood the test of time. If you want to work and collaborate where opinions are valued, and your ideas can make a difference, come to a place where Your Work Matters.

\uD83C\uDFA5 See what it's like to work at MYOB and what we're all about.

\uD83C\uDFAF Do your best work in a flexible work environment, right down to financial assistance to set up your home office it’s called Flexperience, and it’s designed by you and your team

\uD83C\uDFAF Our partnership with Smiling Mind helps support the wellbeing of our team members and customers

\uD83C\uDFAF Drive your own learning via conferences, in-house training, LinkedIn Learning, study assistance and a strong focus on leaders creating a learning environment

\uD83C\uDFAF A multitude of leave options including up to an additional four weeks of purchased leave, generous parental leave, domestic violence leave, transgender leave, volunteer leave, study leave, plus more

\uD83C\uDFAF Communities built around ‘Wellness’, ‘Belonging’ and the ‘Planet’ where you can make a meaningful contribution

\uD83C\uDFAF Access to best-in-class discounts and vouchers from leading retailers, and a lot more.

We are proud to be a Circle Back Initiative Employer and we commit to responding to every applicant.