Product Manager

7 days ago

Sydney, Australia HSBC Full time

**Some career choices have more impact than others.**

We’re looking for progressive minds who are driven and forward-thinking, who are open to different ideas and cultures, who can network with stakeholders and colleagues and who’ll work with courageous integrity every day.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services and wellness programmes including discounted gym memberships.

The Product Manager - Mortgage Retention is responsible for the strategy and implementation of initiatives for the existing mortgage portfolio, as well as overseeing the mortgage operations end to end process, and managing any third party managing relationships related to home loan retention. The job holder is required to ensure the relevant areas are accountable for the implementation of all initiatives and processes across retention. To make this process operate efficiently a communicative and consultative approach must be taken while building relationships with key stakeholder.

**Responsibilities**:

- Develop, implement and monitor the HSBC Mortgage Retention Framework by using design principles to ensure clear direction and market innovation.
- Creation and actualisation of ongoing MI / Reporting
- Manage contact strategies for existing customers
- Establish retention segmentation, including any marketing and end-to-end customer contact plans.
- Implementation of retention incentives
- Ownership of all retention communication for existing customers

Requirements

**Requirements**:

- Annual operating plan forecasts - account volumes, receivables, income, other as agreed
- Portfolio dynamics - credit losses, cost/income ratio, net profit, ROA/ROE
- Ability to implement programs and projects within agreed budgets and timeframes
- Program and project outputs achieving stated business, customer and financial goals
- Internal and external customer satisfaction ratings achieved

Applications from First Nations people are encouraged.

Please note that HSBC will we never communicate to applicants via non HSBC channels such as WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.

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