Signature Support Expert

2 weeks ago

Sydney, Australia Hatch Full time

** This role is at Qualtrics (not for Hatch)**

Hatch is supporting Qualtrics to find a great Signature Support Expert (Sydney) to join their customer service team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Qualtrics.

**About the role at Qualtrics**

As a Signature Support Expert, you will provide customers with world-class technical consultation that mitigates risk, uncovers new technical opportunities and delivers tailored recommendations that are simple to understand and execute for non-technical audiences. You will scope and execute project-based engagements, as well as leading standalone deep-dive problem-solving sessions. Lastly, you will contribute to the ongoing advancement of Signature Support’s processes and product expertise, with an eye for continuous improvement opportunities.

As Qualtrics grows rapidly, the Signature Support Team’s role is to act as an adept XM accelerator and trusted technical resource. The work you do will rapidly advance your existing communication, project management and technical skills, and will help lay the foundations for our clients to grow organically into XM leaders.

**Who We're Looking For**:

- Bachelor’s or Master’s degree
- At least 1 year of experience in a technical, project management or customer support role.
- You have excellent verbal and written communication skills
- You're detail-oriented with an ability to prioritise and meet deadlines while working both autonomously and collaboratively
- Demonstrated project management experience
- Demonstrated track record of dedicated customer problem-solving
- Preferably some experience in a SaaS company; in operations, technical, advisory or solutions role

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically up to 2 years of experience is required.

**Core Responsibilities**
- Issue Identification and Improvement - Identify and escalate issues, and suggest improvements to the development team
- Technical Incident Resolution - Analyze and resolve technical and functional product issues for internal and external customers

**Strengths**
- Prioritization - Compares and ranks the relative importance &/or urgency of different tasks to identify the best order of actions
- Verbal communication - Speaks clearly to convey information effectively to a target audience
- Problem solving - Identifies problems and develops logical solutions that address the problems

Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Qualtrics.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Salary**: $60,000.00 - $120,000.00 per year

  • Signature Support Expert

    6 days ago

    Sydney, Australia Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...

  • Signatures Engineer

    2 weeks ago

    Sydney, New South Wales, Australia BAE Systems Australia Full time $90,000 - $120,000 per year

    SIGNATURES ENGINEERAt BAE Systems AustraliaDo interesting work that MATTERSENJOY what you doGROW your careerBe YOUWe work in a thriving sector – one that puts us at the forefront of exciting and meaningful work. Every day we push boundaries to produce some of the world's most innovative and ground breaking technology. Individually we all contribute to our...

  • Mac Expert

    1 week ago

    Sydney, New South Wales, Australia IT Support Guy Full time $40,000 - $50,000 per year

    Job Title: Mac Expert / macOS IT SpecialistAbout UsWe are an [IT Services / Digital Marketing / Tech Support] company providing comprehensive technology solutions to businesses and individuals. We are looking for a Mac Expert with strong experience in macOS environments, Apple ecosystem management, and troubleshooting to support our clients and internal...

  • Mac Expert

    2 days ago

    Sydney, Australia IT Support Guy Full time

    **Job Title**: Mac Expert / macOS IT Specialist **About Us** We are an [IT Services / Digital Marketing / Tech Support] company providing comprehensive technology solutions to businesses and individuals. We are looking for a Mac Expert with strong experience in macOS environments, Apple ecosystem management, and troubleshooting to support our clients and...

  • F&b Expert

    2 days ago

    Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25105307 **Job Category**Food and Beverage & Culinary **Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Be the Vibe Behind the View** **Join Pier One Sydney Harbour as a...

  • Tax Manager

    2 weeks ago

    Sydney, New South Wales, Australia Signature Consulting Full time $100,000 - $120,000 per year

    Signature Consulting are proud to be partnering with this market leading ASX listed fintech organisation, to help them find aTax Manager / Assistant ManagerUp to $120,000 + Super + Bonus - Sydney CBDAbout the RoleAs a Tax Manager, you'll be a key player within their lean and impactful Finance team. Reporting to the Group Head of Tax, you'll take end-to-end...

  • Kitchen Hand Epping

    2 weeks ago

    Sydney, New South Wales, Australia Signature Hospitality Group Full time $104,000 - $130,878 per year

    Feed Your Friday FeelingBorn in New York. Famous around the world. TGI FRIDAYS has been shaking up the dining scene since 1965, bold flavours, big smiles, and zero boring moments. We're now rocking 18 venues across Australia and growing fast.We're firing up the grill and in the hunt for Kitchen Hands to join our Friday's Family. If you love the heat of the...

  • Mechanic - 4 Day Week - Campers & Caravans - Hornsby

    2 weeks ago

    Sydney, New South Wales, Australia Signature Camper Trailers Full time $60,000 - $80,000 per year

    About UsAt Signature Campers, we design and build premium off-road campers and caravans built for Australia's toughest adventures. Our reputation is built on quality craftsmanship, attention to detail, and delivering products that inspire customers to explore further and travel in comfort.We're looking for a motivated and skilled Mechanic to join our...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    2 days ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...