Program Manager

**170+ Years Strong. Industry Leader. Global Impact.**

At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

**Job Summary**:
The Program Manager supports Pinkerton's clients and their assigned Relationship Management team within multiple locations. The manager will provide optimal client experiences, business acumen, quality control excellence, and administrative oversight to optimize client satisfaction and seamless account support. This position will have a hybrid work schedule (remote/client locations).

**Essential Functions**:

- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Collaborate and communicate with the regional relationship management team as assigned to support the delivery of the highest level of corporate risk management services to Pinkerton's clients.
- Assess ongoing service and administrative needs and effectively collaborate with the relationship management team to support service delivery.
- Identify potential risks that could impact project delivery and work proactively on mitigating such risks.
- Manage changes in program scope or objectives effectively, as needed, and maintain comprehensive documentation of all aspects of the program.
- Work collaboratively on exceeding client expectations on Pinkerton's service delivery, adhering to Pinkerton's Delivery Standards.
- Coordinate client assignments with Pinkerton's service delivery functions as needed.
- Responsively manages client and relationship management team inquiries, leveraging the team's expertise to answer them successfully.
- Provide team administrative support and handle issue resolution.
- Contribute with data to Quarterly Business Reviews when appropriate.
- Optimize client experience by proactively seeking professional development and staying informed about the industry and client-centric updates.
- Establish a good rapport with client representatives, outside vendors, and all Pinkerton employees.
- All other duties, as assigned.

**Education, Experience, and Certifications**:
**Competencies**:

- Client relationship management skills.
- Able to carry out responsibilities with little or no supervision.
- Proven project management skills.
- Able to multi-task and organize workload for effective implementation.
- Able to interact effectively at all levels and across diverse cultures.
- Proven experience managing Fortune 500 accounts in the service area.
- Able to adapt as the external environment and organization evolve.
- Effective written and verbal communication skills.
- Maintain confidentiality when dealing with sensitive information.
- Computer skills; Microsoft Office.

**Working Conditions**:
With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;
- Regular computer usage.
- Occasional reaching and lifting of small objects and operating office equipment.
- Frequent sitting.
- Travel, as required.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.