Technical Specialist

3 days ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.

Working as part of the Claims Services, this exciting role requires a motivated self-starter to provide technical support and advice to our Case Managers based in our Recovery and Return to Work team.

You will use your previous experience across many facets of workers compensation to coach team members and provide creative and strategic advice in accordance with Victorian workers compensation law and WorkSafe Victoria guidelines.

This is a permanent, full time position based in our Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES
- Providing technical support to claims teams about the claims management process in line with Victorian workers compensation law and WorkSafe Victoria guidelines
- Assisting the claims teams in their achievement of performance measures
- Reviewing and providing feedback about current claims management practices and procedures ensuring emerging trends are identified and managed
- Developing strategic initiatives and procedures to ensure all service, performance and compliance measures are achieved
- Building and maintaining strong collaborative relationships with internal and external stakeholders
- Assisting with organisational compliance with legal, governance and WorkSafe Victoria agent requirements.

ABOUT YOU
- Strong technical experience within the Victorian workers compensation scheme is mandatory.
- Previous experience as a technical specialist or similar role in workers compensation claims is preferred
- Experience in managing relationships and competing stakeholder priorities
- Superior time management and negotiating skills
- Exceptional problem solving and strategic thinking skills
- Experience in coaching and supporting others

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

  • Technical Specialist

    3 days ago

    Melbourne, Australia Qantas Airways Limited Full time

    Perfect time to join us as we expand our Engineering Team to ensure that we are equipped to meet growing demand and make the most of future opportunities - Act as the primary structures focal for the Boeing 787 fleet - Immediate access to staff travel benefits Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares...

  • Technical Specialist

    2 weeks ago

    Melbourne, Australia Qantas Airways Limited Full time

    Collingwood Head Office location - Immediate access to industry leading staff travel benefits - Join the Jetstar team at a pivotal moment in our history as we embark on a new era of low fares travel. As we emerge from the pandemic, the outlook for our domestic and international flying is very strong and our teams are excited to welcome our new A321LR Neo’s...

  • Technical Specialist

    2 weeks ago

    Melbourne, Australia EML Group Full time

    Technical Specialist EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that allows...

  • Technical Specialist

    1 week ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Technical Support Specialist

    1 day ago

    Melbourne, Australia Aggreko, LLC Full time

    At Aggreko, we provide energy solutions so communities can thrive and businesses can grow. We bring power, heat and cooling to customers and communities wherever they need it. We are hiring immediately for a Technical Support Specialist - a role that will help us to power progress for our customers. Why Aggreko? Here are some of the perks and rewards. -...

  • Technical and Compliance Specialist

    5 days ago

    Melbourne, Australia nbn™ Full time

    Job Expectations 232439 Technical Compliance Specialist Build your career and Australia’s future. Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. A fantastic...

  • Technical Specialist

    1 week ago

    Melbourne City Centre, Australia EML Full time

    **Technical Specialist**: VIC - Melbourne CBD Workers Compensation Full Time **WHY EML?** At EML we share a common purpose of helping people get their lives back. We are committed to having the lowest caseloads in the industry, and therefore have a number of opportunities available in our claims teams. We truly support each other and offer competitive...

  • Technical Support Specialist

    7 days ago

    Melbourne, Australia VOCUS Full time

    Hybrid Working - 2 days in the office, 3 days' work from home! - Use your skills to navigate complex escalated technical problems. - Generous discounts on Power, Gas, Mobile and Internet! **About Vocus** We’re a leading specialist fibre and network solutions provider that’s all about making things better, simpler, and easier, for both our customers and...

  • Claims Technical Specialist

    1 week ago

    Melbourne, Australia TAL Full time

    Company Description **Claims Technical Specialist, Direct Claims** - Join Australia’s No.1 Life Insurer - Focus on customer service, achieving better health outcomes and driving thought leadership - Career progression and excellent employee benefits **Job Description**: The Claims Technical Specialist is responsible for providing technical advice,...

  • IT Technical Support Specialist

    3 days ago

    Melbourne, Victoria, Australia First Super Full time $60,000 - $90,000 per year

    IT Technical Support SpecialistSuperannuation AdministratorCarlton, Melbourne CBD fringeAbout UsThe Administrator that plays a critical role in providing further management services to Industry Super Fund.The roleThe IT Technical Support Specialist is responsible for providing technical assistance and support to end-users as well as supporting the efficient...