Customer Sales and Retention Specialist

**About ahm**
Simple, easy and affordable. That’s our mission for health insurance.

We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after our health and wellbeing - it helps us be at our best.
If you have passion for driving results, a strategic mindset, and a love of innovation, now is the time to join ahm.

**Join Our Team as a Growth Specialist at ahm**

Kickstart your career with ahm, where customer obsession meets everyday adventure Join a team that is passionate about our people, our members, and dedicated to support more Aussies in their Private Health Insurance and health by getting it right At ahm, our members feel valued, because their backed in moments that matter by helpful humans.

We’re on the hunt for dynamic Customer Sales and Retention Specialists internally referred to as Growth Specialists, to join our team and champion our mission of helping Australians find and keep the perfect health cover. Are you excited about transforming people’s health experiences?

In this role, you'll be the guiding star in our success, handling both inbound and outbound interactions with members. Whether you’re responding to their needs or proactively reaching out, you’ll connect with our members, understand their needs, and offer personalised support to keep them sticky with ahm. Your superpower? Making their journey smooth while showcasing the true value of their product and the ahm brand, so they stay loyal and confident in their choice.

Our unique culture, especially within our contact centre, is our secret sauce - it’s what makes us stand out. As our contact centre grows in importance, so does your role. At ahm, you'll experience a variety of tasks and autonomy in your role while still benefiting from a structured environment with clear direction.

**What We Offer**:

- Comprehensive training & onboarding to ensure your success from day one.
- A team that values innovation and puts the customer at the centre of everything we do.
- Structured workday with clear start & finish times and scheduled breaks
- Opportunities for diversity, professional growth & tangible job satisfaction
- Change champion opportunities
- Health & wellbeing benefits
- Subsidized private health insurance products.
- Access to employee discount programs

**About you**:

- Committed to providing outstanding service that leaves a lasting impression.
- Comfortable spending a significant portion of your day on the phone, assisting members.
- You’re a friendly human with an innate ability to connect with customers and understand their needs.
- Can build quick connections and convey empathy in both verbal and written communication.
- Able to bring a role that’s predominantly phone-based to life with enthusiasm and professionalism.
- As a fast learner, you are quick to pick up and efficiently navigate new systems
- Having experience and drive when working towards KPIs and targets is a plus.
- You enjoy being part of a high-performing team but aren’t afraid to go at it alone.
- A knack for identifying potential issues before they become problems and bust some red tape.
- We love nurturing our team’s potential Having a hunger for growth and development will set you up for success.

**Why ahm?**

We’re a bunch of friendly humans, helping humans with a passion for all things people. We foster a creative and customer-obsessed culture that values innovation, teamwork, and continuous learning. Your role as a Growth Specialist will directly contribute to our mission of delivering exceptional experience and support to our members. You'll be part of a team that values out-of-the-box thinking, innovation, and excellence.

The technical stuff: You will have a reliable and fast broadband service (NBN or ADSL) & be confident in using various IT software. All necessary equipment for the role will be provided by ahm.

Working from home offers incredible advantages, like flexibility and convenience, yet it demands the same level of professionalism as any office environment. Your workspace should be a sanctuary of focus, quiet, and ergonomic comfort. While we empower you with resources and support for your remote role, structure is key. Your workday begins and ends as per your rostered times, and you’ll have scheduled breaks.

**Please note the start date for this role will be Monday 4th November and we will be holding interviews from the 30th Sept to 3rd October. The training is mandatory and full attendance is required from 4th November.**

**A career with us**

**To start small and impact bigger.