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Group Account Manager
3 weeks ago
About V-DAQ
Since 2017, V-DAQ has been the go-to provider of heavy vehicle telematics technology in Australia. We're a growing scale-up, focused on delivering top-tier technology solutions, supporting customers, and innovating to make technology simpler, smarter, and more valuable for those who rely on it.
We are a vibrant, agile, and enthusiastic team that values initiative, accountability, and a solutions-focused mindset. Joining V-DAQ means playing a key role in making a significant impact to our customers and community.
The opportunity
As Group Account Manager, you'll partner with senior management to take a proactive, forward-thinking approach to V-DAQ's customer base and the systems that support them. You'll focus on anticipating customer needs and driving continuous improvement across the Account Management and Customer Success function.
In this role, you'll build, lead, and develop a high-performing team of Account Managers who also drive customer success, ensuring strong customer relationships, retention, and growth. You'll oversee day-to-day account management operations and ensure alignment with customer, product, and commercial goals.
Success looks like a healthy, growing customer base where retention, satisfaction, and advocacy are strong, and product adoption continues to rise. It means driving internal sales growth through meaningful customer relationships, developing and enabling a capable team, maintaining clear processes and CRM discipline, and turning customer and market insights into actions that shape product, marketing, and company strategy.
What you'll do
- Develop scalable ways of working that balance structure with flexibility, supporting responsible growth and delivering consistent, high-value customer experiences.
- Lead, coach, and empower Account Managers through regular reviews, structured check-ins, and clear playbooks that drive customer retention, product adoption, and account growth.
- Turn CRM data and customer insights into actionable health signals, account plans, and forecasts that inform smarter decisions and stronger outcomes.
- Manage and resolve customer escalations with empathy, transparency, and clear communication, ensuring every customer feels understood, supported, and valued.
- Collaborate with other functions such as Product Management and Marketing to share customer and market insights, align on product roadmap priorities, and help shape company strategy.
What you'll bring
- Proven leadership; 5+ years in Account Management and/or Customer Success within B2B, ideally in SaaS or technology-enabled services. This includes coaching Account Managers, raising performance standards, and building repeatable excellence.
- Advanced CRM fluency (e.g. Salesforce or HubSpot), including customisations, dashboards, forecasting, segmentation, playbooks, and health scoring.
- A track record of improving retention, product adoption, and account expansion through data-led strategies and consistent operating rhythms.
- Excellent communication, negotiation, and conflict-resolution skills, with the ability to influence and collaborate effectively across Sales, Product, Engineering, Support, and other teams.
- A process-driven mindset, confident in designing scalable yet flexible structures that enable growth and consistency.
Benefits
- Be part of a fast-growing tech company with plenty of room to develop your career.
- Work from modern beachside offices in Wollongong, with reserved parking and easy access to public transport.
- Enjoy and contribute to a fun, collaborative, and evolving culture.
