Claim Specialist

Are you passionate about delivering exceptional customer service? Do you thrive on helping others in their time of need? Join Suncorp’s Motor Lodgement Team in Toowoomba and make a real difference every day.

We’re currently hiring **Full-Time Motor Claim Specialists** to support our customers through their motor claim journey. Whether you're early in your career or looking for a new challenge, this could be the perfect opportunity for you.

**Why Join Suncorp?**

As a Motor Claim Specialist, you’ll be the first point of contact for customers dealing with vehicle damage or weather-related incidents. You’ll help guide them through the claim process with care, confidence, and empathy.

**Position Overview**:

- **Job Title**: Motor Claim Specialist
- **Location**: Hybrid Role - remote with occasional in-office requirements
- **Salary**: $60,000 + 12% Super + performance-based incentives
- **Start Date**: Monday 7th July 2025
- **Work Model**: Hybrid working post probation period
- **Training Location**: Onsite at our Toowoomba office **7 weeks of full-time paid training** (Mon-Fri, 8:30am-4:30pm)
- **Holiday Restrictions**: Please note, no leave can be taken during the 7-week training period
- **Shift Pattern**:Monday to Friday - start window between 8:00am and 10:00am
- Please note: ‘Start window’ means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown._

**What You’ll Be Doing**
- Providing friendly and efficient customer service via phone.
- Handling motor claim enquiries with empathy, urgency, and accuracy
- Building rapport and trust while navigating customers through their claim
- Working collaboratively with your team to balance service, risk, and performance

**What We’re Looking For**
- Strong communication skills and a customer-first mindset
- Confidence using multiple computer systems and tools
- Resilience, empathy, and the ability to manage sensitive situations
- Team players who are committed to growth and learning
- Previous call centre experience is a plus, but not required - we’ll teach you everything you need to know

**What We Offer**
- **Competitive Pay**: $60,000 + 12% Super + performance based incentives
- **Employee Benefits**: Discounts at 400+ top retailers and across Suncorp Insurance brands
- **Career Development**: Study support and development pathways
- **Parental Leave**: 20 weeks paid leave for eligible primary carers
- **Wellbeing Support**: Health insurance discounts and gym memberships
- Note: Benefits may vary by role, location and level. Learn more about Suncorp’s benefits here._

**Our Culture & Values**

At Suncorp, we’re driven by our purpose: building futures and protecting what matters. With over 100 years of experience, we’re proud of our inclusive culture, customer focus, and dedication to doing the right thing—always.

We believe in caring deeply, acting courageously, and doing what’s right, and we’d love for you to bring your unique self to our team.

**Ready to Chase the Sun?**

**Advertised**: 23 May 2025 E. Australia Standard Time
**Applications close**: 06 Jun 2025 E. Australia Standard Time