Warranty Clerk

About the business

Our company is a SME working within the transport, gas and mining sectors and is currently experiencing significant growth across all areas.  We are committed to providing the highest level of service to our customers together with significant career development opportunities for our employees. We are currently seeking a talented and enthusiastic person to join our expanding workshop team as a warranty clerk.

About the role

For the successful applicant we will offer flexible work hours that suit (e.g. school hours, part time, fulltime etc.) with the option of working from home for part of the work week.  The role also presents an opportunity for future career progression.

Whilst it is not mandatory, the position would suit a person who has mechanical experience or previously performed in a service advisor or warranty officer role in a heavy vehicle or general motor dealership, or a related field.

As the warranty clerk your primary role is to manage heavy-vehicle warranty claims from submission through to resolution. You will have contact with company workshops and the senior management team, to ensure compliance with our dealership and manufacturer guidelines.

If you have good communication, time management and problem solving skills, this position would suit you.  Experience in the company's software management program, Auto IT and Microsoft Office suite, including Word and Excel is highly desirable, yet not essential.

Responsibilities

• Review and process warranty claims for heavy-vehicle components,
• Verify work orders, invoices and service reports against manufacturer warranty policies,
• Liaise with technicians, workshops, parts departments and manufacturers to collate relevant warranty information and resolve claim discrepancies,
• Maintain accurate records of claim status and correspondence in our CRM/work-order system,
• Track claim approvals, parts returns and credit reimbursements,
• Generate periodic warranty performance and financial reports, and
• Identify trends in warranty failures and recommend system improvements

Qualifications

• Some working knowledge and experience of heavy vehicle products, repairs and parts is desirable, yet not essential,
• Strong communication skills and the ability to translate collected information to compliant warranty claims,
• Basic knowledge of computer programs including word processing, spreadsheets, database and the company's management system Auto IT is desirable, and
• Organisational skills including the ability to manage workflows within the dealership warranty guidelines.

Why join our company?

• Reputation for being a one-stop service provider and specialists in the heavy transport sector,
• Locally owned and operated with a deep connection to the Toowoomba and Darling Downs community,
• Work with a passionate and experienced team of over 50 employees using state of the art equipment to deliver outstanding results.

What we offer:

• Highly competitive pay rates, including overtime penalty rates,
• Flexible working arrangements,
• Stable, long term, permanent work in a modern, safe work environment;
• Staff uniforms;
• On the job training;
• Family friendly workplace,
• Payment of relocation expenses, and
• A safe and inclusive work environment where teamwork and safety are prioritised.

What we're looking for:

• A positive attitude towards safety and a strong work ethic,
• A team player who looks out for their colleagues and is committed to getting the job done,
• Problem-solving skills and the ability to take initiative, and
• Strong time management skills and the ability to prioritize tasks.

Interested

For more details about the exciting work we do, and the exciting career opportunities we can provide call our Operations Manager on