Home Claims Assessor

7 days ago


Toowoomba, Queensland, Australia Suncorp Group Full time $60,000 - $120,000 per year

Home Claims Assessor - Permanent Role

  • On-Road Role
  • Qld-Toowoomba

About Us

Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler, and better for our customers and each other.

We love a diverse team and some of our team come from a background in the insurance industry (home claims specifically), site supervisors, estimators, trade background, property managers and even those from leadership and management roles.

About You

First and foremost, you are a People-Person You will thrive on making your customers happy; it's vital to everything we do. We strive to make a difference in our communities.

Every day with us is different; you are comfortable with new challenges, new environments, new customers – always something new.

You will have previous experience within the building trade and are keen to use this experience and knowledge in a more administrative capacity.

Or you may come from a Home Claims background and are keen to expand on this knowledge into a more hands-on Assessing role.

You will have resilience and confidence in what you do – you're the expert. Our customers will rely on you.

The role

  • The Assessor role involves working with a broad range of internal and external stakeholders, with a shared purpose of 'Building futures, and protecting what matters' for our customers.
  • You will work closely with nominated Builders & Specialists to accurately identify loss that is covered within the customers policy, and develop appropriate, cost effective, scope of works for repairs and remediation.
  • This work is carried out via on site and virtual meetings with customers and stakeholders, along with offsite review of documentation.
  • You will be involved in assessing all types of natural hazard events, from small-scale weather-related claims, to major cyclone, bushfire and flood claims.
  • Travel and deployment within Australia required at times

You will be required to have your own vehicle and full clean driving license.

What you'll do

  • Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegation levels
  • Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, Claims Managers, Repairers and Suppliers
  • Deliver professional and brilliant service when completing on-site and desktop assessments, interacting with customers on the Claims Managers request
  • Support the Claims Manager to identify customer resolution strategies to minimise customer escalations
  • Determine an appropriate claim fulfilment method that balances customer needs with business outcomes
  • Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
  • Respond to customer and stakeholder requests within expected or agreed timeframes

What you'll bring

  • Experience in the insurance or building industry or previous assessing experience
  • Strong communication and customer service skills
  • Trade qualifications or residential construction experience highly regarded
  • Ability to create scope of works and repair plans
  • Passion for exceptional customer service
  • Experience in compiling scope of works

Our Benefits

  • Competitive salary package + bonus on offer
  • Extensive ongoing support and training

Employee benefits | Suncorp Group

Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams. They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path. That takes a special kind of person. Someone who can pick up the ins and outs of insurance processes – and deliver it to customers in a way that feels refreshingly simple. Someone who's naturally empathetic and finds joy and pride in making a genuine difference – because you'll be doing that from the moment you start work each day.

If this opportunity sounds like the challenge you have been looking for please apply online today.

At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved and respected for their perspectives and contribution.

Advertised: 30 Sep 2025 E. Australia Standard Time

Applications close: 14 Oct 2025 E. Australia Standard Time

Whatsapp Facebook LinkedIn Email App


  • Claims Consultant

    2 days ago


    Toowoomba, Queensland, Australia RSL Queensland Full time $60,000 - $120,000 per year

    With Australia's most successful prize home lottery backing us, we're able to provide life-changing support services, fund world-first research, and use state-of-the-art tech to help more veterans in better ways.The Compensation Advocate provides advice and assistance directly to our members, their families and the wider military community in relation to a...


  • Toowoomba, Queensland, Australia Aspire4Life Full time $60,000 - $90,000 per year

    AtAspire4Life, we're shaping communities with purpose and impact. That means empowering our people and community to be independent, connected and thriving. As a purpose driven team, our values represent how we operate, and the people we choose to represent our brand.We have an exciting opportunity for aClinical Aged Care Assessorto join our team inDarling...

  • Production Operator

    1 week ago


    Toowoomba, Queensland, Australia BUMA Australia Full time $90,000 - $120,000 per year

    About Us:BUMA's vision is to build a modern mining and rehabilitation company that drives growth. BUMA Australia adopts a relationship-focused, long-term strategy for project success. We consistently deliver value to clients throughout all mining stages, leveraging expertise and equipment for comprehensive surface operation services.About the Role:We are...


  • Toowoomba, Queensland, Australia JBS Australia Pty Limited Full time $90,000 - $120,000 per year

    About UsJBS Australia is the largest and most respected meat and food producer in Australia. We have a strong portfolio of leading and renowned beef, lamb, pork, salmon and value-added branded products, such as AMH, Swift, Primo, Murray Valley and Huon. JBS Australia's Corporate Division operates Across Australia and New Zealand. We service JBS' extensive...


  • Toowoomba, Queensland, Australia Bolton Clarke Full time $104,000 - $130,878 per year

    Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across...

  • Aged Care Employee

    1 week ago


    Toowoomba, Queensland, Australia Healthcare Australia - Nursing QLD Full time $43,200 - $86,400 per year

    Aged Care Workers – Toowoomba Region- $41–$120/hr + Super | Training | Rewards Program Seeking passionate and dedicated Aged Care Workers to join the Healthcare Australia team.As one of Australia's leading healthcare providers, we work with some of the best aged care facilities in Toowoomba.  We believe that all client care should be delivered with...


  • Toowoomba, Queensland, Australia TAFE Queensland Full time $89 - $97 per year

    Your OpportunityWe have an exciting permanent full-time position available to join our Student Support team at TAFE Queensland's Toowoomba Campus.As the Access and Equity Officer, you will:Facilitate and coordinate student support services, including support for students with a learning difficulty and/or disability, to ensure access to vocational education...


  • Toowoomba, Queensland, Australia Queensland Government Full time $89,141 - $97,000 per year

    TAFE Queensland is an organisation that puts our customers - students, employers, communities - at the centre of everything we do.About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant...


  • Toowoomba Regional, Australia Suncorp Full time

    Take the next step. Be part of something bigger at Suncorp. Welcome to a place where you can chase real progress and drive real change, and that includes your own career. Being a part of the Suncorp Group means being switched on, endlessly curious and always adaptable. In return, you’ll be supported to bring your own ideas to the table and challenge...


  • Toowoomba, Australia Australian Healthcare Associates Full time

    **About us** Australian Healthcare Associates (AHA) is Australia's largest specialist health and human services consultancy. Now in our 33rd year, we partner with federal, state and territory governments to improve health and social outcomes for Australians by delivering evaluations, reviews and program administration engagements of major national...

  • Home Loss Adjuster

    7 days ago


    Toowoomba, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for...


  • Toowoomba, Australia SunPork Group Full time

    **Who We Are** SunPork Group is dedicated to delivering the finest quality fresh Australian pork to market. We are proud to be the largest Australian farmer owned and operated producer of quality Australian pork products. Employing 1,500+ employees across 52 locations in Australia and NZ. SunPork is committed to animal welfare and the responsible, ethical...


  • Toowoomba, Australia Bolton Clarke Full time

    Located in the beautiful Toowoomba - Casual and Part Time opportunities availblle - Help to shape a better future for aged care **Bolton Clarke Group**one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has...

  • Bus Driver

    7 days ago


    Toowoomba, Australia Bolton Clarke Full time

    Salary Packaging and tax benefits of up to $15,900 + $2650 in entertainment - Part time role, 15 hours per fortnight - Be supported in your role by a welcoming, experienced team Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing...


  • Toowoomba, Australia Gorilla Jobs Full time

    Salary of $75,000 - $110,000 + Super - Performance-based bonuses for meeting KPIs - Flexible working arrangements Our client is one of the largest and fastest-growing national allied health and workplace rehabilitation providers in Australia. With over 30 years of experience, they have established a strong track record and reputation for delivering...


  • Toowoomba, Australia The Good Guys Full time

    **Job no**:512564 **Work type**:Casual **Location**:QLD - Regional **Categories**:Customer Service, Administration & Operations **Advertised**:26 Sep 2024 E. Australia Standard Time **Applications close**:26 Oct 2024 E. Australia Standard Time **About Us** At The Good Guys we‘re driven by our purpose to help families live better for less. Part of...


  • Toowoomba Regional, Australia McKenzie Full time

    - Salary Packaging and tax benefits of up to $15,900 + $2650 in entertainment - Part time role, 15 hours per fortnight - Be supported in your role by a welcoming, experienced team Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing...


  • Toowoomba Regional, Australia McKenzie Full time

    Overview Bolton Clarke is Australia’s largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home...