Claim Specialist

4 days ago

Toowoomba, Queensland, Australia Suncorp Full time $60,000 - $120,000 per year

Drive Your Career Forward with Suncorp – Become a Motor Claim Specialist

Are you passionate about delivering exceptional customer service? Do you thrive on helping others in their time of need? Join Suncorp's Motor Lodgment Team in Toowoomba and make a real difference every day.

We're currently hiring Part-Time Motor Claim Specialists to support our customers through their motor claim journey. Whether you're early in your career or looking for a new challenge, this could be the perfect opportunity for you.

Why Join Suncorp?

As a Motor Claim Specialist, you'll be the first point of contact for customers dealing with vehicle damage or weather-related incidents. You'll help guide them through the claim process with care, confidence, and empathy.

Position Overview:

  • Job Title: Motor Claim Specialist
  • Location: Hybrid Role – remote with occasional in-office requirements
  • Salary: $60, % Super + performance-based incentives - Prorated for Part-time
  • Start Date: Monday 28th July 2025
  • Work Model: Hybrid working post probation period
  • Training Location: Onsite at our Toowoomba office 7 weeks of full-time paid training (Mon–Fri, 8:30am–4:30pm)
  • Holiday Restrictions: Please note, no leave can be taken during the 7-week training period

Shift Pattern

This role is Monday to Friday offering 5 hours per day (25 hours per week)

  • Option 1: Start window between 8:00am & 10:00am
  • Option 2: Start window between 12:00pm & 2:00pm

Please note: 'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown.

What You'll Be Doing

  • Providing friendly and efficient customer service via phone.
  • Handling motor claim enquiries with empathy, urgency, and accuracy
  • Building rapport and trust while navigating customers through their claim
  • Working collaboratively with your team to balance service, risk, and performance

What We're Looking For

  • Strong communication skills and a customer-first mindset
  • Confidence using multiple computer systems and tools
  • Resilience, empathy, and the ability to manage sensitive situations
  • Team players who are committed to growth and learning
  • Previous call centre experience is a plus, but not required – we'll teach you everything you need to know

What We Offer

  • Competitive Pay: $60, % Super + performance-based incentives - Prorated for Part-time
  • Employee Benefits: Discounts at 400+ top retailers and across Suncorp Insurance brands
  • Career Development: Study support and development pathways
  • Parental Leave: 20 weeks paid leave for eligible primary carers
  • Wellbeing Support: Health insurance discounts and gym memberships

Note: Benefits may vary by role, location and level. Learn more about Suncorp's benefits here.

Our Culture & Values

At Suncorp, we're driven by our purpose: building futures and protecting what matters. With over 100 years of experience, we're proud of our inclusive culture, customer focus, and dedication to doing the right thing—always.

We believe in caring deeply, acting courageously, and doing what's right, and we'd love for you to bring your unique self to our team.

Ready to Chase the Sun?

Apply now to kickstart your journey with Suncorp as a Motor Claim Specialist. Even if you don't meet every requirement, we'd still love to hear from you

Apply now

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Advertised: 26 May 2025 E. Australia Standard Time
Applications close: 14 Jun 2025 E. Australia Standard Time

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