Aig Graduate Program: Early Career Claims Analyst, Express Claims

This Early Careers role will be an ideal opportunity to develop your experience and expertise in Insurance within a large multinational with expert knowledge across the globe.

AIG Australia is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG offers a broad range of products to customers through a diversified, multichannel distribution network. Operating for more than 50 years, AIG has established a reputation as a leading insurer and ally to our multinational, corporate and SME clients.

**Early Career Analyst Program**

At AIG, we are constantly working to ensure that all employees have the training and skills they need to have a rewarding and successful career. Designed with that commitment at its core, our globally centralised Early Career program provides a platform for participants to launch or accelerate their careers. Through a range of approaches including innovative experiential learning and technical training, performance assessments, formalised mentoring, and exposure to senior leaders, our Early Career program offers unparalleled development opportunities for our diverse early career talent.

Whether you’re a recent university graduate or graduates with up to two years of work experience, the program is designed to evolve with the rapid pace of technological advancements and changing employee preferences to ensure that today’s participants become leaders capable of conquering tomorrow’s challenges.

This position will commence in February 2026 and will be based in Melbourne.

**Make your mark in Claims**

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

**How you will create an impact**

Our Express Claims Team is responsible for managing low quantum claims across multiple insurance products lines, such as Commercial Property, Casualty and Marine claims. Our objective is to manage these smaller claims efficiently and in a streamlined approach to ensure our customers receive a claims resolution as quickly as possible.

You will learn to manage a portfolio of Express claims end to end, ensuring our customers are kept informed on progress of their claim right through to resolution. Making sure that the review process complies with AIG’s policies & procedures, our regulatory and industry code requirements and engage External Service Providers (e.g. Builders, Loss Adjustors etc) where required, to ensure qualitative decision making in a timely manner.

Key accountabilities in this role will include but not limited to:

- To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately assessed as to indemnity, liability, and quantum.
- Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation.
- Manage allocated claims portfolio in accordance with all department issued and company guidelines and procedures
- Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments
- Comply with all Regulatory obligations and Codes of Practice
- Always communicate in a professional and responsive manner being mindful of maintaining AIG’s brand and reputation
- Form a view about policy response to notifications as promptly as possible and communicate that view to the external customer in a clear and concise manner which enhances the company’s relationship with that customer.
- Build and maintain solid relationships with colleagues, other AIG personnel, clients, brokers and other external parties
- Embrace a learning culture and environment and identify / communicate areas of improvement
- Continuously develop skills to enhance the ability to manage claims, problem solving and customer communication
- Be actively involved in team meetings, activities and training to support a culture of teamwork and continuous improvement

**What you’ll need to succeed**
- A curious nature and a customer service mindset with good communication skills (verbal and written).
- Enthusiastic team player with the ability to optimise business values to clients by delivering high-quality services and positive client experiences to sustain and enhance the customer base.
- Passion for customer service excellence and ability to build, develop and maintain positive relationships
- High level of initiative and ability to prioritise tasks in an agile environment along with excellent time management and organisational abili