Express Claims Examiner, Pacific

Join us as a Claims Examiner to grow your experience in Commercial Insurance Claims.

Make your mark in Express Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

The Express Claims team is made up of Examiners located across our major cities and reports into the Express Solutions Claims Manager, Pacific. The team's commitment is to deliver fast, fair and friendly claims service by driving timely claims resolutions. This role will manage a portfolio of Express SME Property, Liability and Casualty claims (reasonable volume in a proactive, efficient, cost-effective manner, while delivering a high-quality service to customers. Developing commercial relationships with internal/external stakeholders including brokers and customers.

Key accountabilities will include but not limited to:

• To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately assessed as to indemnity, liability, and quantum.
• To control claims related expenses by appointing external service providers only when necessary and properly managing such service providers when they are appointed.
• Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation.
• Maintain the departments primary service standards
• Manage allocated claims portfolio in accordance with all department issued and company guidelines and procedures
• Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments
• Communicate and manage issues on cover and quantum to clients and brokers quickly clearly and efficiently using all forms of communication
• To ensure large claims are reported in a timely fashion to senior management and claims management in accordance with Best Practice guidelines
• Develop a sound understanding of, and ability to operate AEGIS, One Claim, and any other claims related systems.
• Promptly acknowledge all claims and respond to all customer enquiries in a friendly and helpful manner
• Form a view about policy response to notifications as promptly as possible and communicate that view to the external customer in a clear and concise manner which enhances the company's relationship with that customer.
• Build and maintain solid relationships with colleagues, other AIG personnel, clients, brokers, sponsors, and other external parties
• Embrace a learning culture and environment and identify / communicate areas of improvement

What you'll need to succeed

• Previous experience with Commercial Insurance Claims (preferable)
• Strong communication skills with ability to adapt as the need requires
• Problem solving skills with strategic planning and execution
• Ability to drive outcomes in a proactive manner
• Situational adaptation in approach to achieve positive outcomes
• Able to work autonomously but within a team environment
• Appreciation of different stakeholder's interests both internally and externally with a willingness to assist as required
• Open minded, inclusive and reasonableness in approach in dealings with all claims related parties

Ready to take your career to the next level? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

CL - ClaimsAIG Australia Limited