Engineering Client Coordinator

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Engineering Client Coordinator to play your part in that transformation. It's an opportunity to grow your skills and experience as a valued member of the global team.

Make your mark in Risk Engineering

Through our global, world-class engineering capabilities, AIG provides risk engineering and specialist services to help identify and reduce risks at AIG insured clients and properties. We perform comprehensive risk evaluations and recommend solutions that combine cutting-edge thinking and common-sense practicality to avoid or mitigate exposures. Our mission is to make a difference that directly contributes to our customers' success. We also actively participate in, and contribute to, the development and fine-tuning of industry standards and codes.

How you will create an impact

In this role, you will handle various support functions for the Global Engineering Client Support Team. This team engages in a wide range of responsibilities both internal across multiple Risk Consulting groups, and external working with clients, brokers, and vendors.

Key accountabilities will include but not limited to:

• Engage in client facing activities such as distributing reports, scheduling surveys, creating presentations and following up on risk improvement recommendations and assisting with presentation creation/editing
• Support vendor management by tracking vendor invoices, ensuring vendor work billed has been performed, and processing invoices for payment in internal systems
• Attend team meetings to provide support for designated regions
• Assist leadership with tasks that help facilitate the effective operation of the team such as:
• • Participating in the work assignment process by routing incoming requests
• Creating reports and analysing data using tools such as Power BI
• Managing and ownership of group mailboxes, account lists, shared drives, team sites, etc.
• Assisting with the maintenance of account and prospect lists, liaise with underwriting to ensure status and information on accounts is accurate
• On and off boarding employees, including ensuring equipment is received for start date, systems & access requests are completed, and orientation to Risk Consulting and T&E policies
• Arranging on-site team and lunch and learn meetings
• Providing special project support for the global team

What you'll need to succeed

• Proven experience in similar administrative and/or operational support roles
• Data-driven individual who focuses on accuracy and attention to detail
• Learning agility – willingness to learn from experiences and new situations
• Client servicing – ability to anticipate internal and external client needs and act proactively
• Ability to work on long term projects with minimal oversight
• Strong problem-solving skills with a proactive approach
• Exceptional written and oral communication skills with internal and external stakeholders
• Effective time management skills with the ability to manage multiple priorities
• Experience utilizing enterprise systems such SAP, Service Now, Share Point, Concur, SalesForce
• Advanced knowledge of Microsoft Office 365 applications including but not limited to Excel, Power BI, PowerPoint, MS Teams, etc.
• Ability to work flexible hours to attend global phone meetings in early morning/late evening

Ready to drive new innovations? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to

Functional Area:

AS - Administrative SupportAIG Australia Limited