Account Lead

JLL supports the Whole You, personally and professionally.
Shaping the future of real estate for a better world
At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.
We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.
JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.
**What this opportunity involves**:
The Facilities Manager/Account Lead will manage the day-to-day activities for the assigned portfolio, and be the key point of contact for key stakeholders and/or clients.
The role will assume overall responsibility for the global portfolio which includes 12 properties across Australia, the United Kingdom and United States. You will ensure that all preventative and reactive work orders are completed in line with SLAs. You will also ensure financial management, insurance claims, budgeting, WHS audits and regular reporting is completed.
**An Overview of the role**:
Work in conjunction with the Helpdesk and manage escalations regarding contractor matters
Effectively analyse fault logging records to identify trends and implement mitigation plans accordingly
Manage asset register including building, plant and equipment inspections and reporting
Ensure works do not impede occupation and/or operation of the facility without client approval
Oversee compliance across the portfolio in relation to contracts, budget, KPI’s, stakeholders and JLL
Assist in budgeting and forecasting process and provide financial data to Finance Manager as required
Actively foster an environment encompassing teamwork, cooperation, performance excellence and personal success
Implement, comply with all internal management systems such as Corrigo, JLL onsite, CMO and iComply
Strive to achieve and maintain government sustainability aspirations, work collectively with ESS team
Has experience in handling client sensitivities’ knowing when to escalate with urgency, or how to de-escalate certain risks
Experience with corporate clients and supporting/managing KPI performance delivery
Demonstrated ability to lead, manage and influence business relationships in a positive direction including negotiation and successful conflict resolution
Experience in developing strategic solutions to support both client and JLL requirements
Experience in managing successful teams, focused on performance and growth
Has managed budgets successfully and ability to drive value and cost savings
Strong vendor management experience is required
Proven ability to build strong client relationships and the ability to adapt quickly to changing environments
Knowledge of local occupational health and safety requirements
Knowledge of vendor/contractor management
Strong budget management and financial analysis skills
**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our cl