Project Support Officer

At Downer Professional Services, you’ll find purpose, impact and huge opportunity. Join us and help make it happen. _

**A real endeavour, **_achieved with you _**

As Australia’s multi-disciplinary advisory and business partner of choice for clients in Defence, Government and infrastructure, we deliver complex things that matter. It's not always an easy task, but anything worthwhile seldom is. Great things are rarely accomplished alone. We’re building something remarkable. Now we just need you.

**A real endeavour, **_shaped by you _**

The **Project Support Officer **will ensure the reliability and smooth operation of messaging infrastructure, handling system maintenance, user support, and documentation. They will address technical challenges, coordinate with vendors, and support training initiatives while maintaining high service standards.

To succeed in this endeavour, you will:

- Manage and support messaging infrastructure and ICT integrations in a multi-forest environment, including proactive maintenance, patching, and upgrades.
- Develop solutions for complex technical issues, logging and resolving incidents while adhering to service level agreements (SLAs).
- Create, review, and maintain technical documentation, including Standard Operating Procedures (SOPs) and build guides.
- Provide multi-level user support, including remote assistance and on-call availability, to ensure system reliability.
- Coordinate with vendors and internal teams to troubleshoot and resolve issues, maintaining strong system functionality.
- Continuously upskill to ensure effective support and high-quality service delivery for all supported platforms.

**A real endeavour, **_driven by you _**

Our work is highly complex and confidential, so there are some things you must have to fulfil this role:

- You must have and maintain a minimum Negative Vetting 1 (NV1) Security clearance as required by the Commonwealth.
- Previous experience in a similar role, ideally within the Defence or professional services industries.
- Familiarity with Nutanix, Fortinet family of software, Cisco networking, HYKU, Citrix, Microsoft products, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, ICINGA system monitoring, and Prometheus.
- Previous experience with Minerva is desirable.
- Experience with ADF CIS reporting processes and procedures
- Strong communication skills

More than anything, you’ll bring a strong work ethic, a positive attitude and a drive to manage critical projects and programs that build sovereign capability and deliver complex things that matter.

**Why Downer Professional Services?**

At DPS, you’ll find the opportunity to build something remarkable. Here are some of the reasons why our people love working here:
**Work with purpose **. You’ll deliver or enable critical defence projects and programs in Australia, for Australia. Your expertise will help build sovereign capability.

**Great projects, influence and impact. **You might join us for the projects, but we think you’ll stay for the impact you can have. With high project ownership, agile problem solving and accessible leaders, you can go further at DPS.

**Your opportunity to build something remarkable. **We’re proud of all we’ve achieved. But there’s much more to do. Together, we’re building a better, stronger, more agile DPS. From process and systems to culture and communications, we're working hard to enable our teams to do their best work, whoever and wherever they are.

We encourage you to join us on our greatest endeavour. We’ll support and recognise your contribution, and you’ll also enjoy a range of benefits including:

- Veteran support initiatives and policies, including up to 20 days of Reservist Leave for veterans to remain connected as they transition out of active service
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.

**Ready to join us on our biggest endeavour?**
- Clicking ‘Apply’ to complete a short form and attach your CV.