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Loyalty Platform Specialist

2 weeks ago

Sydney, Australia Virgin Australia Full time

**Work type**:
Full-Time (Permanent)**Location**:
Sydney**Job type**:
IT**Applications close**:
**Loyalty Platform Specialist**:
Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**What you’ll be doing**:
The Loyalty Platform Specialist liaises with business stakeholders to provide advice on the capabilities of the Core Loyalty Platform. With a solution-focused mindset, you will make recommendations on how the business can achieve key objectives in an innovative and challenging environment and implement them.

**You’ll be great in this role if you**:

- Come with 3+ years Experience in working with and managing relationships with software and systems Vendors
- Have a proven track record of solution design, analysis, configuration and testing relating to loyalty systems
- Are experienced working on ALMS or other major loyalty platforms
- Have strong interpersonal, verbal reasoning and analytical skills to interpret business needs and translate into tangible solutions
- Enjoy managing multiple stakeholders to influence outcomes and solutions
- Can communicate commercial strategies into technical solutions and translate this to the business stakeholders
- Have a tertiary degree or similar in related discipline
- Understand Project Management Methodology - PRINCE2 or PMBOK (desirable)
- Have previous Business Analyst experience (desirable)

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the _Converge_ digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**:
**Ready to apply? **We’re ready to hear from you.