Head of Collections and Recovery Operations

1 week ago

Parramatta, Australia HSBC Full time

Some career choices have more impact than others.

At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

As an HSBC employee in Australia, you’ll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.

This role will report to Head of FCCS and will be responsible for day-to-day onshore Collection Operations, including Mortgage & Hardship Portfolios. Own and drive C+R Strategy successful deployment for both onshore and offshore Collections and Recovery operations. Manage the relationship with Legal & Recovery External Suppliers. Owning TPEM and driving DCA Performance. Sponsor and lead the Collections Digital Agenda. Own and drive the Collections Customer engagement delivery. Wealth and Personal Banking Collections bank representative for Regulatory & Banking Industry related engagements.

Your main responsibilities will include:

- Responsible for smooth running of the day-to-day Collection operations through a strong global functional operating model
- Ensure Credit Delinquency is managed through Collections in line with Collections Strategy and Policy
- Ensure DCA relationships are managed to the Vendor Risk management principles and data is utilised effectively
- Managing Operational Risk across all sub functions

Requirements

To be successful in this role, you will need:

- Demonstrated business knowledge, ideally experience of leading a complex business unit with accountability for a P&L and ability to to lead large operations
- Practical experience of business transformation with some project management experience or exposure
- To have held a people leadership position, ideally within an operations environment
- Ideally to have both front and back office experience within a global banking environment
- Ability to manage and mitigate operational risk effectively
- Experience of managing within a complex matrix environment

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.

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