Loss Recovery Officer

4 days ago

Parramatta, Australia Pepper Full time

**What we have on offer**

The operations departments is an integral part of the Pepper team, providing a range of services and expertise in delivering robust infrastructure, analytics and solutions in a fast-paced environment.

We are seeking an experienced Loss Recovery Officer to provide "best in class" service by reducing loss to the business through facilitating internal recovery, external contingent collections and debt sale.

The role presents an opportunity to develop relationship management skills with our debt sales and contingent collections partners as well as an opportunity to influence positive change as the department grows within the business. Your responsibilities will include:

- Inbound and outbound calls to recoveries customers/purchasers and external parties.
- Maintenance of data integrity by updating our system for new and existing accounts
- Reviewing and outsourcing accounts for contingent collections
- Management of the recoveries/contingent/debt sale inbox

**What we are looking for**:

- Demonstrated experience in collections for a minimum of 2 years.
- Ability to manage competing priorities across Debt Sale, Contingent Collections, and Inhouse Recovery.
- Data analysis and excel skills for preparing debt sale and contingent files.
- Relationship building skills for working with our Collections Suppliers.
- Self-Starter with strong time management skills.
- Negotiation and Problem-Solving skills for unusual enquiries in relation to written off debt.

**Why Pepper Money?**

At Pepper, we truly believe in providing flexible solutions for our customers. You can expect to have the autonomy and ability to think outside the box as you go through your day-to-day. As well as this, you can also expect:

- We believe in a life outside of work, enjoy work-life balance with our hybrid working model.
- We love to recognise each other for their effort through our Spice Rewards Program
- Access to a free gym membership with our partners.
- Great people know great people, so refer your network to the business and receive a $2000 referral bonus
- Parental leave entitlements that provide you with options and flexibility
- Purchased leave, novated leasing, staff loan rates and more

**Who We Are**

Our mission is to help our customers succeed, and we can only do this with the help of Australia’s best and brightest. After all, we haven’t become one of Australia’s most awarded non-bank lenders on our own.

Underpinning all that we do are our core three values:
**Can Do **- We think outside of the box and leverage the power of teamwork to deliver.

**Balanced** - We set our customers up for success, producing win-win outomes that are both human and profitable.

**Real** - We respect people and keep it honest.
- Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values._

**Work Locations***: Parramatta Level 5, 18 Smith Street Parramatta 2150

**Job***: Collections

**Status***: Permanent Full-time

**Closing Date***: Ongoing

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