People & Culture Support Officer

Posted: 06/08/2025

Closing Date: 03/09/2025

Job Type: Permanent - Full Time

Location: Head Office - Collingwood

Job Category: Banking and Financial Services

Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

Reporting to the Head of People & Culture Operations, this position provides vital support and administration to the People & Culture Division. It contributes to a quality and positive employee experience across a range of P&C activities, while also supporting the Chief People Officer with sensitive and complex tasks including report writing, policy review and drafting, preparing board documents, and coordinating meetings with external stakeholders.

**Why join us**
- We have big plans to become Australia’s leading purpose-driven bank.
- As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, balancing profit and purpose.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.

**What you will be doing**
- Respond to staff enquiries and maintain accurate personnel records across HR systems and files.
- Administer key platforms including HRIS, Rewards Gateway, and Concur, ensuring data integrity and a seamless employee experience.
- Coordinate onboarding processes, employment contracts, position changes, and probation workflows in collaboration with P&C Business Partners.
- Liaise with internal teams (IT, Procurement & Infrastructure, Payroll, Accounts) to ensure smooth onboarding and employee transitions.
- Process P&C invoices, trainee program claims, and manage IT requests for the Division.
- Maintain the P&C intranet and ensure compliance with policies such as the online gift register.
- Prepare staff remuneration review letters and assist with reporting, including monthly updates and insights from P&C systems.
- Coordinate cultural initiatives such as staff gifts and service recognition.
- Contribute to continuous improvement initiatives, including HRIS configuration enhancements to improve employee experience.

**What you will bring**
- Strong communication, interpersonal, and administrative skills, with a high level of attention to detail and confidentiality.
- Proven ability to manage competing priorities, multitask effectively, and maintain accurate records across HR systems.
- Proficiency in Microsoft Office and experience with HRIS platforms such as ELMO or iChris.
- A collaborative mindset with a passion for teamwork and delivering excellent internal service.
- Strong organisational and problem-solving skills, with a continuous improvement approach to systems and processes.
- High integrity and adaptability, with a commitment to quality and customer-focused outcomes.
- A Certificate IV or higher qualification in Human Resources (desirable), and familiarity with HR processes and compliance.
- Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.