Inbound Customer Service Representative

2 weeks ago

Joondalup, Australia Probe Group Full time

**Skills and Experiences**:
At Probe Group, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple).

We have a number of opportunities to join our customer service team at our Joondalup WA contact centre close to cafes, shopping and public transport.

We have an amazing team delivering incredible service, and supporting the people of WA on behalf of a major utilities provider.

We can offer you a rewarding and supportive work environment with long-term career opportunities.

**Key details**:
Available to work 38 hours per week Monday - Friday rotational shifts between 7:00 am to 7:00 pm
Hybrid work from home, the initial training and support period will be completed at the centre.

**To be successful in this role, you will need to**:
build a relationship with customers over the phone
adhere to comprehensive compliance standards
deliver amazing customer experiences every time
effectively handle and resolve complex enquiries
demonstrate resilience and flexibility in all customer interactions
be comfortable to work in a flexible seating environment
competently use technology and multitask between different systems while actively listening
you will be required to complete a National Police Clearance
full work rights to work within Australia

**What we can offer you**:
comprehensive paid training
Hourly rate + On Target Earning (based on reaching KPI's)
a diverse and supportive working environment - everyone is welcome here, and our differences make us stronger
a culture built on fun, respect, integrity, innovation and transparency
Unlimited access to Sonder-Trusted Mental Health Platform
Multiple award-winning customer experience organisation with over 40 years of experience

With clients spanning across the Pacific, Asia, North America, and South Africa, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

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