Customer Service Representative

3 weeks ago

City Of Joondalup, Australia Probe Group Full time
Overview

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About the role

We're on the lookout for multiple Customer Service Representatives to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you\'ll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster continuous learning and development, and unlock valuable networking opportunities.

We embrace flexibility. Talk to us about how this role can be flexible for you.

Day in the life of a Customer Service Representative
  • Be a Customer Champion: You\'ll be the friendly voice and helpful hand for our customers, managing enquiries on disconnection and reconnection of electricity services, handling enquiries related to new connections, solar solutions, billing, payment plans, direct debits, and meter readings.
  • Solve with Empathy: Tackle challenges with compassion and find supportive solutions that leave customers feeling heard and valued.
  • Team Up for Success: Collaborate with your colleagues to share insights, celebrate wins; embrace an innovation mindset to create meaningful customer experiences.
  • Learn and Grow: Dive into continuous learning opportunities to hone your skills. Lay your roots, grow your career
Your Skills To Pay The Bills
  • A natural communicator with excellent verbal and written skills
  • Thrives in a fast-paced environment and can juggle multiple tasks with ease
  • A positive attitude and a genuine desire to help others
  • Problem-solving prowess and the ability to think on your feet
  • Proficiency with technology and ability to navigate across multiple platforms and software
  • Previous customer service experience is a bonus, but a fantastic attitude and eagerness to learn are essential

Think you\'ve got the right attitude but not all the experience? We hire for potential and passion, not just experience. If you\'re a quick learner with great communication skills, we want to hear from you. We provide all the training you need to succeed

The must-haves
  • Full work rights to work within Australia
  • A National Police clearance - satisfactory requirements to be met
  • Availability to work rotating shifts Monday to Friday between 7:00am to 7:00pm

What\'s in it for you?

  • Enjoy financial and non-financial incentives as part of a high-performance culture
  • Career Growth - fast-paced progression and development within a global footprint
  • Health and Well-being - wellness resources, including a 24/7 personal safety and support service
  • Employee discounts on everyday savings through our benefits provider
  • Employee Referral Program with possible bonuses
About Probe CX

Probe CX is a global business of 17,000 team members. We combine human expertise with technology to deliver results. We are digitally-enabled and data-driven, but first and foremost people-purpose led.

How to Apply

Click on 'Apply Now'. We can accommodate adjustments for accessibility needs throughout the recruitment process.


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