Customer Service Representative

1 day ago

Joondalup, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe CX, expect to think differently, challenge the norm and find your purpose.

**About the Role**

As a Customer Service Specialist, you will partner with Western Australia's largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of electricity services, handling inquiries related to new connections, solar solutions, and billing concerns, as well as overseeing processes such as payment plans, direct debits, and meter readings.

**What You'll Be Doing**
- Handle inbound and outbound contacts (as required) within the required time frame
- Arrange payment plans
- Manage customer direct debits
- Meet required standards of quality
- Meet attendance requirements in line with contract and company policies
Others KPI's as required

**Role Details**:

- Monday to Friday 7:00 am to 7:00 pm Rotating Roster
- No weekends or public holidays
- Multiple casual positions and full time opportunities.
- Must be available for 3 weeks of full-time paid training to set you up for success (Monday to Friday 8am to 4:45pm)
- Location: Davidson Terrace Joondalup WA
Australian Based Role

**About You**

Whether you're new to contact centres or bringing customer service experience from another industry, we value your unique perspective. You're someone who builds genuine rapport over the phone, handles complex queries with care, and always puts the customer first. You're tech-savvy, an active listener, and confident multitasking between systems - even under pressure.

**To Be Successful in This Role, You Will**
- Build trust and deliver excellent service over the phone
- Navigate complex inquiries while staying compliant
- Effectively handle and resolve complex enquiries
- Show resilience and flexibility in every customer interaction
- Use multiple systems confidently while actively listening
- Complete a National Police Clearance
Have full work rights to work within Australia for at least 12 months

**What We Can Offer You**
- Diverse and inclusive work environment, where our collective strengths empower us.
- Unlimited access to a trusted mental health and wellbeing platform.
- Growth of your professional toolkit in a role that sets you up for future opportunities
- Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.

  • Customer Service Representative

    2 weeks ago

    Joondalup, Australia Probe CX Full time

    **About the role** We're on the lookout for multiple Customer Service Representatives to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges,...

  • Customer Service Representative

    7 days ago

    Joondalup, Australia GPC Asia Pacific Full time

    **Driven by Passion for 100 Years** **Repco** is Australia's leader in Automotive Aftermarket Parts and is one of the most widely recognised brands in the Australian and New Zealand markets. Our brand stands for quality, expertise and knowledge. At Repco, our team members are valued and appreciated. Every day we deliver careers and experiences that are both...

  • Customer Service Representative

    2 weeks ago

    Joondalup, Australia Air Liquide Full time $45,000 - $65,000 per year

    Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.This fixed-term role is responsible for providing excellent support to our customers by answering their questions, resolving issues in a...

  • Customer Service Officer

    1 week ago

    Joondalup, Australia Lendlease Full time

    Start date: ASAP - Causal role- Work alternative weekends- $25.68 per hour Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate...

  • Sales and Customer Support Representative

    2 weeks ago

    Joondalup, Australia WEG Australia Full time $60,000 - $90,000 per year

    Sales & Customer Support Representative – Join the Global Powerhouse at WEGJoondalup, Perth | Global Impact | Customer-Focused | Career Growth Who is WEG?At WEG, we're more than just a manufacturer – we're a global innovator and solutions provider with a strong culture built on simplicity, efficiency, and teamwork. With operations in 42 countries and...

  • Customer Service Officer

    2 weeks ago

    Joondalup, Australia Lendlease Full time

    Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate weekends and alternate Thursday nights. Additional shifts during the week will...

  • sales representative

    24 hours ago

    Joondalup, Australia Solomons Joondalup Full time $60,000 - $80,000 per year

    Tired of the big corporate and just being a number?Solomons Flooring and Blinds are seeking an enthusiastic Sales Representative to join our dynamic close knit team.As a full-time Sales Representative, you will be responsible for driving sales and building strong relationships with our customers.Much more than a basic retail role, sales are made off the...

  • Customer Service Representative

    1 week ago

    Joondalup, Australia PTC Phone Tech & Comm Full time

    **Join PTC this Christmas! Customer Service & Sales Stars Wanted!** Looking for a fun and rewarding role this holiday season? Join **PTC Phone Tech & Comm** — Australia’s No#1 destination for smart device accessories and tech solutions! **We’re searching for **Christmas Casuals** who love helping customers, thrive in a busy retail environment, and...

  • Technical Sales Representative

    2 weeks ago

    Joondalup, Australia WEG Australia Full time $90,000 - $120,000 per year

    Technical Sales Representative – Working Alongside WEG's Global Customer Perth, Western Australia | Technical Expertise | Electric Motor Solutions | Strategic Customer Collaboration Who is WEG?WEG is a global leader in electric motors and automation solutions, with a strong culture built on simplicity, efficiency, and teamwork. Operating in 42 countries...

  • Sales Representative

    1 day ago

    Joondalup, Australia Sunpower Solor Solutions Full time $44,177 - $117,454 per year

    Sales Representative – Solar & Battery SolutionsSunPower Solar SolutionsAbout UsSunPower Solar Solutions is a fast-growing renewable energy company helping Australian households save money and switch to clean energy. With solar and battery solutions in high demand, now is the perfect time to join our dynamic team.What We OfferFull training provided – no...