Customer Service Representative

4 days ago

Joondalup, Australia Probe CX Full time

At Probe CX, we're powered by passion, driven by curiosity, and enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia, and North America, we're no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos.

At Probe CX, expect to think differently, challenge the norm and find your purpose.

**About the Role**

As a Customer Service Specialist, you will partner with Western Australia's largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of electricity services, handling inquiries related to new connections, solar solutions, and billing concerns, as well as overseeing processes such as payment plans, direct debits, and meter readings.

**What You'll Be Doing**
- Handle inbound and outbound contacts (as required) within the required time frame
- Arrange payment plans
- Manage customer direct debits
- Meet required standards of quality
- Meet attendance requirements in line with contract and company policies
Others KPI's as required

**Role Details**:

- Monday to Friday 7:00 am to 7:00 pm Rotating Roster
- No weekends or public holidays
- Multiple casual positions and full time opportunities.
- Must be available for 3 weeks of full-time paid training to set you up for success (Monday to Friday 8am to 4:45pm)
- Location: Davidson Terrace Joondalup WA
Australian Based Role

**About You**

Whether you're new to contact centres or bringing customer service experience from another industry, we value your unique perspective. You're someone who builds genuine rapport over the phone, handles complex queries with care, and always puts the customer first. You're tech-savvy, an active listener, and confident multitasking between systems - even under pressure.

**To Be Successful in This Role, You Will**
- Build trust and deliver excellent service over the phone
- Navigate complex inquiries while staying compliant
- Effectively handle and resolve complex enquiries
- Show resilience and flexibility in every customer interaction
- Use multiple systems confidently while actively listening
- Complete a National Police Clearance
Have full work rights to work within Australia for at least 12 months

**What We Can Offer You**
- Diverse and inclusive work environment, where our collective strengths empower us.
- Unlimited access to a trusted mental health and wellbeing platform.
- Growth of your professional toolkit in a role that sets you up for future opportunities
- Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.

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