Customer Service Officer

2 days ago

Joondalup, Australia Probe CX Full time

At Probe CX, expect to think differently, challenge the norm and find your purpose.

**About the Role**

As a Customer Solutions Specialist, you will partner with Western Australia’s largest electricity generator and retailer of gas and electricity, providing assistance during various customer scenarios. Your expertise will be crucial in efficiently managing the disconnection and reconnection of electricity services, handling inquiries related to new connections, solar solutions, and billing concerns, as well as overseeing processes such as payment plans, direct debits, and meter readings.

**What you will be doing**
- Handle inbound and outbound contacts (as required) within the required time frame
- Arrange payment plans
- Manage customer direct debits
- Meet required standards of quality
- Meet attendance requirements in line with contract and company policies
- Others KPI’s as required

**Role details**:

- Monday to Friday 7:00 am to 7:00 pm Rotating Roster (No weekends or Public Holidays)
- Multiple Full Time Positions available (38 hours per week)
- Paid training: 15 days training.
- Location: Davidson Terrace Joondalup WA
- Hybrid (3 days office 2 days at home) working model after 6 months probation and KPI's met
- Australian Based Role

**About you**

Whether you're new to customer service or contact centers, we value your diverse background. Your ability to build genuine connections over the phone and uphold compliance standards sets you apart. Your commitment to delivering exceptional experiences, even when navigating complex inquiries, is inherent to you. Your adaptability and willingness to learn make you a welcome addition to our team. Tech-savvy and an active listener, you seamlessly multitask between systems.

**To be successful in this role, you will**
- Have ability building a relationship with customers over the phone, delivering exceptional customer experiences consistently
- Adhere to comprehensive compliance standards
- Effectively handle and resolve complex enquiries
- Demonstrate resilience and flexibility in all customer interactions
- Competently use technology and multitask between different systems while actively listening
- Complete a National Police Clearance
- Have full work rights to work within Australia for at least 12 months

**What we can offer you**
- Comprehensive paid training.
- Diverse and inclusive work environment, where our collective strengths empower us.
- Unlimited access to a trusted mental health and wellbeing platform.
- Join a multi-award-winning customer experience organization with a legacy spanning over 40 successful years.

**Our promise to you**

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive.

At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%

  • Customer Service Officer

    1 week ago

    Joondalup, Australia Lendlease Full time

    Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate weekends and alternate Thursday nights. Additional shifts during the week will...

  • Customer Service Officer

    4 days ago

    Joondalup, Australia Lendlease Full time

    Start date: ASAP - Causal role- Work alternative weekends- $25.68 per hour Lendlease have an exciting opportunity based at our Joondalup Shopping Centre in Joondalup. We are looking for a Customer Service Officer to join the Centre Management Team. You will be working on a Part-Time basis with approx. 20 hours per week. Your shifts will include alternate...

  • Customer Service Officer

    1 week ago

    Joondalup, Australia Workskil Australia Ltd Full time

    **About the Role** This role is responsible for making delightful first impressions on our customers, being the face of Workskil. You will use your superstar administration skills to direct inquiries to the appropriate area, in a timely manner and provide operational support to your colleagues. **This role is being offered on a part time, ongoing basis...

  • Retail Customer Service Officer

    2 weeks ago

    Joondalup, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    2 weeks ago

    Joondalup, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    2 days ago

    Joondalup, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Service Officer

    4 days ago

    Joondalup, Australia HCF Full time

    **About the Role** As a Customer Service Officer at HCF, you'll be the face of Australia's largest Not-For-Profit Health Fund! Your personal touch will help guide our members in making informed healthcare choices. This Full-time position is based in our HCF Joondalup Branch. **Responsibilities** - Embrace face-to-face and telephone needs-based selling,...

  • Customer Service Ambassador

    2 weeks ago

    Joondalup, Australia beBeeReception Full time $45,000 - $65,000

    The Aquarium of Western Australia is located in Hillarys Boat Harbour. We are seeking an experienced, versatile, and enthusiastic Receptionist/Bookings Officer for our busy reception area and bookings office. Job Description A well-established tourist attraction is looking for a professional and approachable person to provide exceptional customer service in...

  • Customer Service Officer

    1 week ago

    City Of Joondalup, Australia Randstad Education Australia Full time

    The Role The Customer Care Officer, integral to our clients Customer Care Team, serves as the initial touch-point for their community across various channels like in-person, phone, and email. Prioritising a seamless customer experience, the role emphasises swift issue resolution while maintaining consistency and excellence in service delivery. About...

  • Customer Service Officer

    2 weeks ago

    City Of Joondalup, Australia Randstad Education Australia Full time

    The RoleThe Customer Care Officer, integral to our clients Customer Care Team, serves as the initial touch-point for their community across various channels like in-person, phone, and email. Prioritising a seamless customer experience, the role emphasises swift issue resolution while maintaining consistency and excellence in service delivery.About youWe're...