Representative of Excellent Customer Service

1 day ago

City Of Joondalup, Australia beBeeCustomerExperience Full time $77,040 - $82,554
Customer Service Representative

We are seeking a highly motivated and enthusiastic individual to join our dynamic team. As a key member, you will be responsible for delivering exceptional customer experience through various communication channels.

About the Opportunity

This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and are passionate about providing excellent customer service. You will be part of a high-performing team that values integrity, respect, rational inquiry, courage, and personal excellence.

Key Responsibilities
  • Deliver Exceptional Customer Experience: Engage with customers through social media, online chat, email, inbound & outbound calling, and provide accurate and relevant information in an efficient manner.
  • Meet Performance Targets: Meet qualitative and quantitative targets while being a shining example to everyone around you and a true ambassador.
  • Work in a Performance Target Environment: Demonstrate a can-do positive attitude and enthusiasm while working in a performance target environment.
Requirements
  • Contact Centre Experience: Have experience working in a contact centre environment.
  • Multichannel Enquiry Experience: Possess experience using multiple enquiry channels such as social media and chat.
  • CX Mindset: Demonstrate a customer experience mindset and ability to work in a performance target environment.
About Us

We are a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the community and people with disability.

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