Waste Management Administration and Customer Service

**JOIN OUR JOURNEY TO BECOME THE BEST COUNCIL IN AUSTRALIA**

We are looking for a passionate and hardworking **Administration** and Customer Service officer** to join our Waste and Circular Economy team at Singleton Council. In this role, you’ll make a real impact on the everyday lives of people within our community by achieving important outcomes for Singleton to grow and flourish.

**ABOUT US**

Singleton Council has a long and proud history. From our agricultural foundations to our abundant natural resources, we are more than just New South Wales’ largest producer of coal. Singleton has developed into the economic beating heart of the State and a centre of industry, heritage, tourism and community. Here at Council, we offer a wide range of services to our community, supporting our vision to be vibrant, progressive, connected, sustainable and resilient.

**THE ROLE**

The Administration and Customer Service Officer is responsible for delivering high level administration and project support across the Waste & Circular Economy business unit. The role undertakes a range of functions to support the timely delivery of outcomes for Waste & Circular Economy delivering environmental and waste services to the Singleton community.

The role will require a flexible and adaptable mindset, strong organisation, planning, communication, data entry and writing skills and an ability to work with the utmost focus on customer service delivery.

Key responsibilities include:

- Provide accurate and timely administrative support to the Waste & Circular Economy business unit to deliver on external and internal customer expectations.
- Provide accurate and timely customer support including taking phone and written enquiries, conducting research, raising customer requests for other staff/business units and providing responses.
- Maintain and update specialist internal and external IT systems and databases within business unit ensuring that information is readily available for the business unit including but not exclusive to: data entry, data validation, data analysis and production of reports.
- Manage the logistics for meetings and events: book venues, organise catering, prepare agendas, collate and distribute papers, record attendance and assist with presentation of documents.

**ESSENTIAL CRITERIA**
- Cert IV in Business Administration or similar and/or an equivalent combination of relevant skills, knowledge and experience.
- Extensive experience in providing high-level administrative support and assistance to multiple stakeholders.
- Strong customer service focus with proven capability to deliver high quality service to internal and external stakeholders.
- Superior interpersonal skills with the ability to work collaboratively in a team environment and respond positively to a wide range of individuals in a professional and courteous manner.
- Proven ability to prioritise and complete multiple tasks requiring high levels of attention to detail, accuracy and confidentiality in a high-volume work environment with competing deadlines.

Singleton Council is committed to ensuring we provide a safe place of work for our staff and visitors and require all employees to be fully vaccinated against SARS-CoV-2 in accordance with Singleton Council's COVIDsafe Workplace Protocol.

This position is offered on a **permanent, fulltime** basis working **35** hours per week. There are a range of flexible working arrangements available with this position.

Remuneration for this position is based on **7** of the salary system which equates to a base salary between **$57,972.72 - $65,211.64** per annum plus superannuation.

**WHY JOIN US?**

At Singleton Council, we are a dynamic, multi-skilled, diverse group of people who share the same passion — to deliver outstanding services and outcomes to our community. We value difference and the creativity it generates towards our productive workforce.

Working for Singleton Council you will join an Engaged, Safe, Sustainable and Performing workforce who, together, we exist to make a difference for our community. To make smart, sustainable decisions, and to go above and beyond so that our community continues to be loved locally and recognised nationally. If you are looking for a challenging and strategically focused career which delivers tangible results for the community all whilst working in a flexible, contemporary environment, join us on our journey to be the best council in Australia.
- **Be community-first**:You’ll create or support important community outcomes and will be fulfilled by the impact you have on everyday lives.
- **Help drive change, step by step**:You’ll help improve _what _we deliver and _how _we deliver it. You’ll challenge us to move forward, combining hard work and drive with professionalism and staying power.
- **Learn and grow**:You’ll develop your skills and reach new heights through the diversity of what we do and through a range of ongoing training opportunitie