Customer Service Officer

**Join our journey to become the best council in Australia**

We are looking for a passionate and hardworking Customer Service Officer to join our team at Singleton Council. In this role, you’ll make a real impact on the everyday lives of people within our community by achieving important outcomes for Singleton to grow and flourish.

**About us**

Singleton Council has a long and proud history. From our agricultural foundations to our abundant natural resources, we are more than just New South Wales’ largest producer of coal. Singleton has developed into the economic beating heart of the State and a centre of industry, heritage, tourism and community. Here at Council, we offer a wide range of services to our community, supporting our vision to be vibrant, sustainable, connected and progressive.

**The role**

We are looking for an enthusiastic Customer Service Officer to engage with and meet the requirements of customers and tourists both from Council’s Administration Centre and our Visitor Information Centre.

To be successful in this role you must have:

- Demonstrated ability to deliver a positive customer experience with a can-do attitude and an eye for detail.
- A passion for delivering projects and programs to enhance visitor / tourism experiences throughout Singleton.
- Be an integral part of our dynamic Customer Service Team and contribute to relationship building with local tourism operators and community members.
- Excellent communication skills and a strong work ethic.
- Exceptional organisation and time management skills and an ability to work well under pressure.

Previous experience in Local Government or a relevant qualification in customer service or a related field would be an advantage.

This position is offered on a temporary basis for a period of 12 months working 35 hours per week.

Remuneration for the position is based on Grade 7 of the salary system which equates to a base salary between $59,132 to $66,515 based on the hours of work plus superannuation.

**Why join us?**

At Singleton Council, we are a dynamic, multi-skilled, diverse group of people who share the same passion — to deliver outstanding services and outcomes to our community. We value difference and the creativity it generates towards our productive workforce.

Working for Singleton Council you will join an Engaged, Safe, Sustainable and Performing workforce who, together, we exist to make a difference for our community. To make smart, sustainable decisions, and to go above and beyond so that our community continues to be loved locally and recognised nationally. If you are looking for a challenging and strategically focused career which delivers tangible results for the community all whilst working in a flexible, contemporary environment, join us on our journey to be the best council in Australia.
- **Be community-first**:You’ll create or support important community outcomes and will be fulfilled by the impact you have on everyday lives.
- **Help drive change, step by step**:You’ll help improve _what _we deliver and _how _we deliver it. You’ll challenge us to move forward, combining hard work and drive with professionalism and staying power.
- **Learn and grow**:You’ll develop your skills and reach new heights through the diversity of what we do and through a range of ongoing training opportunities.
- **Join a supportive, family-friendly organisation**:Commit to our journey to achieve the best outcomes for our community and we will support you to find the right balance between work and life.
- **Join a employer of choice organisation**:You'll be a part of an organisation** **that has** **innovative programs targeting staff wellbeing, recognition and inclusion as well as fostering a culture of collective leadership that has seen our organisation recognised as an Employer of Choice from the Human Resources Director (HRD) Australia.

For further information regarding this role please see the position description and information for intending applicants. For further information, contact Brendon Burness, Coordinator Customer Service on 02 6578 7561.

Job No**:SC202103443**

Location**:Singleton