General Manager- Operations

**Who we are**:
Community Support Incorporated is a leading provider of home care services in the disability and aged care sectors, as well as a provider of Support Coordination. We have been proudly providing community services across South Australia for over 30 years.

We provide a professional and collaborative work environment with a clear focus on providing the best person-centered care for our clients. When you work for us, you are joining an organisation that is supportive, open and employee focused through our commitment to your ongoing learning and professional development.

**About the role**:
Reporting to the Chief Executive Officer, the General Manager Operations works with the Executive Leadership team to drive and monitor operational performance and service delivery to ensure budgeted outcomes and compliance with NDIS and Aged Care Quality Standards and related legislation. Using exceptional leadership and collaborative skills the General Manager of Operations enables the Service Delivery Team to achieve client-focused outcomes that enhance business processes and performance, and support key stakeholder, referrals and new client relations.

**Skills required**:
The ability to
- Provide leadership to service delivery teams, ensuring the provision of high-quality care to clients
- Drive a culture of accountability, learning and aiming for exceptional, high-quality consistent care and support
- Develop and implement strategic and operational plans, collaborating with the CEO and executive leadership team
- Drive and monitor operational performance to ensure budgeted outcomes and exceed compliance requirements with NDIS and Aged Care Quality Standards and related legislation
- Provide support and advice to the CEO, Executive and Board relating to strategy, performance, risk, compliance and other key operational matters
- Ensure risks are monitored and managed and effective controls and systems are in place, working closely with the quality and safeguarding, governance and risk functions
- Attract, develop and retain operational leaders; foster a culture of support and collaboration within the operations team and across the broader organisation
- Ensure a safe and productive working environment for Community Support staff
- Liaise with funding bodies, clients and other professionals to ensure legislative and contractual compliance for the services being delivered.

To be successful:

- Lean thinking or similar in service design and delivery
- Operations management experience with a track record of success in a complex disability, aged or health care community settings
- Knowledge of NDIS and Aged Care Quality Standards
- Excellent communication skills
- Ability to formulate, implement and provide HR advice
- Advanced knowledge of Industrial Awards and the associated workforce of a community organisation
- WHS experience and skills
- Working knowledge of statutory requirements
- Proficient computer literacy within a Microsoft operating environment and other HR systems

Essential Requirements:

- Minimum of 3 years’ experience in a Senior role or equivalent experience
- Minimum of degree level qualifications in disability, aged care or health or similar discipline
- Proficient computer literacy, including customer database management experience
- Ability to respond decisively to a variety of situations and/or issues based on sound knowledge and experience

Our vision is to help our clients live, their life, their way. We underpin everything we do on our organisational values and always strive to deliver care and support that is personalised, connected, safe and professional.

If you need further information or have any questions about the great employment opportunities at Community Support, please call 8429 1200.