Manager- Client Services

**Who we are**:
Community Support Incorporated is a leading provider of home care services in the disability and aged care sectors, as well as support coordination. We have been providing services in the community for over 30 years across South Australia. The organisation is committed to your professional development, and we provide a flexible work environment for all staff.

**About the role**:
**Key Responsibilities**:

- Provision of team leadership to the Client Services team including supervision, professional development and management.
- Develop and implement programs, projects, procedures and workflows to meet client / funder requirements and outcomes.
- Lead the active engagement of Client Service Coordinators to ensure Support Workers receive performance development and coaching.
- Lead the timely allocation or recruitment of Support Workers (SWs) to new and existing clients, ensuring our clients are matched to SWs based on identified client requirements
- Actively participate in quality and compliant process development and implementation.
- Proactively engage and work with Human Resources to conduct contemporary recruitment practices to attract, induct and retain great staff.
- Develop and implement Client Service Coordinator and Support Worker engagement strategies, that promote open and timely lines of communication, which celebrate individual and team success and contribute to client and business outcomes.
- Undertake timely and effective management of escalations, incident, and feedback processes.
- Drive a culture of accountability, learning and aiming for exceptional, high-quality consistent care and support
- Diploma in Health and/or Community Services, as a minimum.
- Qualification in Human Resources Management, desirable.
- Tertiary degree in Nursing/Allied Health disciplines would be advantageous but not essential.
- Minimum of 3 years’ experience in a senior service provision role in the health and community services sector, inclusive of leadership and management functionality.
- DHS Disability, Working with Children Check or NDIS Workers Check.
- Knowledge of NDIS, National Mental Health Service Standards and Disability Services of Older Australians.
- Management and knowledge of community sector networks, referral pathways and contracts.
- Human Resource management, including but not limited to supervision, professional development and performance management for teams in the health and community services sector, inclusive of home-based service provision.
- Advanced problem-solving abilities and a pragmatic, values-driven approach.
- Strong, inclusive leadership style, resilience and transformation credentials and proven success in leading robust, safe, professional operational functions.
- Ability to respond decisively to a variety of situations and/or issues based on sound knowledge and experience.
- Intermediate level word, PowerPoint, excel and outlook skills
- Ability to effectively manage complaints
- Working knowledge of statutory requirements relevant to the workplace

**Please note**:The Manager, Client Services is required to provide evidence of their COVID Vaccination status, as required by the Emergency Management (In-home and Community Aged Care and Disability Support Workers Vaccination) (COVID-19) Direction 2021.

**Our culture and benefits**:
Our vision is to help our clients live, their life, their way. We underpin everything we do on our organisational values of care, collaboration, respect, innovation, recognition, accountability and always striving to deliver care and support that is personalised, connected, safe and professional.

We strongly believe in supporting the people who support our clients, and in exchange for your expertise we have a vast range of employee benefits on offer, including:

- NFP Salary Packaging benefits available
- Flexible working hours and home office options
- Supportive and collaborative coaching and development

**How to apply**: