Venue Manager

2 weeks ago

Sydney, Australia Laundy Hotels Full time

Work at Australia's oldest pub brewery in iconic The Rocks
- Grow your career with the backing of Laundy Hotels
- Be part of a passionate team serving great beer & food

The **Lord Nelson Brewery Hotel** is an icon of Australian hospitality, renowned as the country’s oldest continually licensed pub and one of its most celebrated independent breweries. Now under the experienced ownership of **Laundy Hotels**, we’re entering an exciting new chapter while staying true to our rich heritage.

We’re on the lookout for a passionate and reliable** Venue Manager (2IC)** to support the General Manager in leading our dynamic team and delivering exceptional guest experiences across bar, bistro, and accommodation services.

As the Venue Manager, you’ll be an essential part of the leadership team assisting with day-to-day operations, managing staff, and helping drive performance and service standards. You’ll take the reins during busy periods and in the General Manager’s absence, ensuring the venue runs smoothly and maintains its welcoming atmosphere and operational excellence.

**Key Responsibilities**:

- Oversee daily operations across the bar, bistro, and accommodation
- Lead, train, and inspire a team of hospitality staff
- Deliver exceptional customer service and maintain our warm, welcoming vibe
- Manage bookings, events, and functions
- Handle customer feedback and resolve issues with care and efficiency
- Ensure compliance with licensing, OH&S, and RSA requirements
- Stock control, ordering, and supplier liaison
- Manage rosters and budgets

**About You**:

- Minimum 2+ years in a venue management or senior supervisory role
- Proven leadership and team management skills
- A passion for craft beer, great food, and quality service
- RSA certification and knowledge of licensing requirements
- Calm under pressure, with a proactive and hands-on approach
- Strong organisational and communication skills
- Hands-on, proactive, and cool under pressure

**WHY LAUNDY HOTELS?**
Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement.

The Laundy’s learned hospitality the old-fashioned way. We encourage an innovative and creative mindset, that can be translated into both our people and those we service. Our dedication to seeing our team members grow and flourish in their careers is at the core of what we do - all whilst delivering an exceptional customer experience to our communities.

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