Venue Event Manager

Job Summary:

We're thrilled to announce new job opportunities to join our dynamic team to support our partnership with Venues NSW. You will be pivotal with the support to Venues NSW to deliver a simple, safe and more personalised ticketing experience - whether it's the thrill of an NRL final at Accor Stadium, a sold-out concert at Allianz Stadium or an intimate live show in Wollongong's WIN Sports & Entertainment Centres.
As we continue to grow and evolve, we're looking for passionate, driven individuals who are ready to make an impact and thrive in a collaborative, future-focused environment.

THE TEAM

The support and operations team is responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements. Working closely and collaboratively with both clients and internal stakeholders ensuring systems and process are delivered to ensure not only a positive client experience but also positive customer experience. The support and operations team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximize sales.

THE JOB

The Venue Event Manager is a senior leadership role responsible for the strategic and operational management of Ticketmaster venue box offices and event support services. This role leads a team of venue support specialists and box office staff, ensuring high standards of service delivery, technology readiness, and workforce performance across a dynamic 7-day roster. The Venue Event Manager is a key liaison between internal departments, venue partners, and clients, driving operational excellence and continuous improvement.

WHAT YOU WILL BE DOING

• Lead, mentor, and manage a team of Venue Support Specialists and Box Office staff across multiple venues.
• Conduct regular performance reviews, set KPIs, and provide coaching and development plans.
• Foster a collaborative, inclusive, and high-performing team culture.
• Act as a senior escalation point for operational, staffing, and client-related issues.
• Oversee the of venue box offices, ensuring compliance with Ticketmaster, venue, and promoter policies.
• Liaise with Client Managers and Venue Management to confirm event-specific requirements and ensure operational readiness.
• Upon instruction from the Client Manager and/or Venue Management may also liaise directly with the promoter for each event with regard to the operational requirement of events, issuing of tickets and releasing of seats and box office reports.
• Manage workforce planning and roster coordination, including approvals and adjustments across a 7-day rotating schedule.
• Lead venue technology testing and readiness checks prior to events, ensuring all systems (ticketing terminals, scanners, printers, network) are operational.
• Collaborate with IT and technical teams to resolve system issues and implement upgrades.

This role operates on a 7-day rotating roster , requiring flexibility to work evenings, weekends, and public holidays. The successful candidate will thrive in a fast-paced environment, balancing multiple priorities while maintaining high attention to detail and service excellence.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Flexibility - Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. Deal with higher-level complaints and recognise the need for flexibility where applicable.
• People Management & Leadership - Set an example for staff in the Box Office. Effectively manage the professional requirements of Ticketmaster's internal and external customers. Lead by example; gather support from staff and work together to achieve desired outcomes.
• Research/Analytical - Maintain up to date knowledge of industry developments incorporating marketing and technological advances, both internally and externally.
• Computer literacy - Ability to use Microsoft Office based computer packages including current database management systems and Ticketmaster programs and reports. Typing skills with high accuracy.
• Venue Management - Develop and coordinate policies and procedures for the venue and events' requirements

YOU (BEHAVIOURAL SKILLS)

• Results orientated - Show commitment to the achievement of results and targets by accepting responsibility, owning the task, and applying effective application of effort and resources, combined with passion, belief and energy.
• Customer Focus - Ensuring Ticketmaster's internal and external customers' needs are continually satisfied. Maintain and build of strong customer relationships with current and future clients.
• Communication - Demonstrating strong communication skills, both written and verbal. Assist with the development of clear written policies and procedures for Event Managers. Strong ability to communicate with clarity and confidence to meet client requirements and deadlines. Effective listening skills are also paramount.
• Initiative - Possessions of "natural energy" with a proactive focus responding quickly and positively to ensure that business deadlines and needs are met.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

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