Venue Operations Manager

**Job no**: 529754
**Work type**: Full Time
**Location**: Sydney, NSW
**Categories**: Hospitality & Events

**Venue Operations Manager**
- Employment Type: Full Time (35 hours per week)
- Duration: 12-month Contract
- Remuneration: Level 8, from $123,044 + 17% super + leave loading
- Location: Kensington, NSW

**Why your Role Matters**:
The UNSW Division of Societal Impact, Equity and Engagement (DSIEE) leads UNSW’s efforts to make a positive and lasting impact on society, promoting equity and social justice, and driving engagement activities which enhance UNSW’s reputation as a key contributor to society through its research, teaching, and community engagement.

Within the Strategic Events department of DSIEE, the Venue and Event Services team (VES) are specialists in delivering meetings and events for internal and external clients across a variety of venues. This includes the UNSW CBD campus, Parramatta Innovation Hub, John Niland Scientia Building, Clancy Auditorium and the Science Theatre. VES coordinate and deliver the venue logistics, audio visual requirements and work closely with the contracted caterers to ensure a consistent and high quality hospitality experience.

The Venue Operations Manager plays a lead role within the VES team and has overall responsibility for the planning, development and implementation of venue operations processes and procedures to ensure the venues team delivers high quality on-site client and guest experiences. The position requires strong and effective leadership abilities, comprehensive venue operations knowledge, documentation and communication skills along with the ability to identify and initiate quality assurance.

This position reports to the Senior Manager, Venue and Event Services. It has three direct reports and manages up to fifteen casual staff. Occasional out of hours and weekend work is required.

**Responsibilities**:

- Oversee and manage the delivery of Venue and Event Services venue operations services to achieve operational and strategic goals of the business unit, department and division.
- In collaboration with the Senior Manager, Venue and Event Services develop annual priorities and an operational plan to guide efficiencies and quality of work for the venues team.
- Lead and develop the venues team by coaching and mentoring staff to achieve individuals and teams’ goals to deliver on business objectives.
- Manage adherence to UNSW governance pathways to ensure venues services and projects are delivered in line with defined processes and procedures.
- Manage the onsite execution of complex events, liaise with high profile stakeholders, and oversee venue operations services including front-of-house staff and catering.
- Partner with key stakeholders and service providers to ensure venue services are of high quality, identify problems and propose possible solutions.
- Collaborate with client and audio-visual teams to forecast venue booking requirements and plan operational staffing requirements, ensuring efficient, accurate staffing levels.
- Proactively review casual teams’ capacity and skillset, manage training matrix and casual resource risk management plans, providing recommendations to management to ensure resources meet forecasted business demands.
- Manage Venue and Events WHS policies and procedures, including associated documentation in the safety management system (SAI360), contractor management, staff training and certifications.

**Skills and Experience**:

- Relevant tertiary qualification in hospitality, venue or event management with subsequent relevant experience or equivalent competence gained through any combination of education, training and experience.
- Proven leadership experience, with an in-depth understanding of venue operations, customer centric service models and development of operational plans, objectives and documentation.
- Demonstrated ability to lead, motivate and develop staff within direct and indirect reporting line.
- Advanced written and verbal communication skills, with a high level of attention to detail for processes, procedures and documentation produced.
- Knowledge of budgeting and resource allocation procedures.
- Excellent time management skills, with a demonstrated ability to respond to changing priorities, manage multiple tasks and meet competing deadlines by using judgement and initiative.

**Benefits and Culture**:
People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world.

Our benefits include:

- Flexible working options.
- Career development opportunities.
- 17% Superannuation contributions and additional leave loading payments.
- Additional 3 days of leave over Christmas period.
- Discounts and entitlements (retail, education, fitness).

**How to Apply**:Submit your CV & a succinct one-page cover letter detailing your interest and suitability for the job (as per the skills & experience bullet po